Skip to main content
Image of the Baltimore County Seal

Main navigation

  • Services
  • Report
  • Pay
  • Apply
  • Contact
Baltimore County Government
Use the dropdown menu to select your preferred language
English العربية Français 한국어 Русский Español

Breadcrumb

  1. Home
  2. Style Guide
  3. Website Governance
  4. Analytics and Quality Assurance

Analytics and Quality Assurance

The Baltimore County website is only as good as the information on it. Quality management keeps pages current and helps your customers find what they need quickly and easily. In order to best serve customers, web analytics may also be requested, in order to assess usability of pages and content, or to support efforts to optimize. Analytics and reports can include metrics on user and traffic acquisition sources, user engagement, page views and clicks, link clicks, page views per user, and more. 

To maintain proper site authority, accessibility requirements and UX best practices, the Office of Information Technology (OIT) reserves the right to modify or remove pages and files housed on BaltimoreCountyMD.gov. Including but not limited to the following:

  • Removal and replacement of broken links
  • Inappropriate and non-compliant images
  • Grammatical errors
  • Removal of duplicate or redundant pages
  • Modifications to page elements to meet W3C Accessibility standards(link is external)
  • Removal of pages and files that fall outside of retention requirements
  • Removal of pages and PDFs that are accessed infrequently, as determined by web traffic analysis. Once this occurs, the OIT may deny posting similar pages and documents in the future.

Explore Governance

  • Website Governance Overview
  • Web Program Roles and Responsibilities
  • Frequency of Content Updates
  • Retention
  • PDFs and Documents
  • Meetings and Events
  • Photography and Images
  • Forms and Form Elements
  • Multimedia and Videos
  • Max File Size for Upload
  • Analytics and Quality Assurance
  • Third-Party Web Tools
  • Online Mapping Services
  • Language Translation
  • Vanity URLs
  • QR Codes
  • Buttons, Links, and Anchors
  • Callouts
Image of the Baltimore County Seal
Baltimore County Government
400 Washington Avenue, Towson Maryland 21204(link is external)
BaltCoGo 311 Logo
Download now on:
  •   App Store (link is external)
  •   Google Play (link is external)

Find Information

  • Find a County Service
  • Phone Numbers
  • Report a Problem
  • Directions (link is external)

Policies

  • User Terms
  • Privacy
  • Reasonable Accommodation

Connect With Us

(link is external) (link is external) (link is external)

Translate

English العربية Français 한국어 Русский Español
© Copyright 2025 Baltimore County Government
Back to top