While in the diagnostic housing unit, inmates will be interviewed and assessed by a Classification Officer within 48 hours. Based on the information obtained from the initial interview, the inmate’s criminal record, and the inmate’s file, an assessment will be completed by the Classification Officer to assist in determining custody status and housing assignments.
Inmates are assigned the following custody levels:
- Maximum Pretrial or Sentenced
- Medium Pretrial or Sentenced
- Minimum Pretrial or Sentenced
In most cases, inmates are placed in non-restrictive general population housing units. If special circumstances exist, an inmate may be placed in more restrictive or special housing units such as:
- Administrative Segregation
- Protective Custody
- Youthful Offenders
- Psychiatric Housing
- Medical Housing
An inmate will be placed in one of these units to maintain the safety and security of the inmate and the institution. During the initial interview, the Classification Officer will address the inmate’s questions regarding programs, services, court dates, etc. Information obtained during the initial interview will determine housing, job assignments, program placements, and referrals for additional services.
Once an inmate has been classified and transferred from the diagnostic unit, they will be assigned a Classification Officer who will provide direct case management services during his/her incarceration. An inmate may access the services of the Classification Unit by submitting an inmate request form to their Classification Officer. Designated Classification Officers will visit each housing unit at least three times per week. Classification Officers will assist inmates with referrals to the Social Worker, Substance Abuse Counselor, the Public Defender’s Office, G.E.D. Program, and other services offered at the Detention Center.
The Classification Unit is staffed Monday through Friday from 7 a.m. until 9 p.m., except holidays. If you have any questions or concerns regarding an inmate you may contact the Classification Unit at the number below. The Classification Unit will provide limited information to the public concerning an inmate’s status. However, it will not disclose an inmate’s court dates, release date, or charges.
Inmates are not allowed to receive any incoming phone calls.
In the event there is an emergency in the family, such as a death or severe illness or injury to a family member, a relative of the inmate should contact the Shift Commander’s office at 410-512-3305.
While being processed into the facility, inmates are given the opportunity to make telephone calls to family and bondsmen.
When an inmate is assigned to a regular housing unit, he/she will be allowed to make outgoing calls on a collect call basis from 8 a.m. until 10:45 p.m., with the exception of meal times, institutional counts, lock-downs, and cleaning details.
Inmates will be allotted 30 minutes per phone call; the telephone system will notify inmates when they have one minute remaining and will automatically shut off after 30 minutes have elapsed.
Telephone calls made from the housing units are collect calls only. If you do not have Verizon as your phone service carrier, you must contact IC Solutions to set up an account to receive collect calls. The telephone number to IC Solutions is: 1-888-506-8407, or you may visit their website at www.icsolutions.com/ and follow the link to PrePaid Collect Calling for more information.
To block calls from inmates, you must also call 1-866-228-4031.
If you have questions regarding billing fees, please contact IC Solutions at 1-888-506-8407.
If you have complaints and or continued problems with the phone service such as bad reception, phone cutoff, or phone out-of-service, please contact IC Solutions at 1-888-506-8407 or our Building Operations Unit at 410-512-3301. The inmate is also encouraged to notify the housing unit officer.
Commissary is a service in which inmates can purchase clothing, food, and personal hygiene products with the funds they have in their inmate accounts. Commissary orders are collected by the Housing Unit Officers the evening before the delivery date on the posted schedule in the housing unit. New inmates can submit a one time only emergency order within the first five days of admission to the facility. Emergency orders will be delivered on the next available food and hygiene commissary day.
As an alternative to depositing funds for commissary into an inmate's account, family and friends may choose to place online orders of selected packages through the iCare website. Orders processed will be delivered to the inmate according to their regularly scheduled commissary delivery date.
Commissary purchases may not exceed $75 in a given week. All items available for purchase are subject to limitations imposed by the escrow vendor. Orders received from inmates with insufficient funds will not be processed.
Inmate funds are placed into non-interest bearing accounts, known as escrow accounts. There is no minimum or maximum amount that may be placed into an inmate’s account.
Funds must be deposited into an inmate's account by using a method listed below.
|Detention Center kiosk||Cash, Visa and MasterCard|
|Walk-in Retail Locations||Use the online locator to find locations near you.|
|$20.01 to $100||$4.95|
|$100.01 to $200||$6.95|
Inmate Medical Services
The Department of Corrections (BCDC) provides comprehensive medical, dental and psychiatric services for all inmates.
- Health screening and physical upon admission.
- A contractual medical staff of over 50 full-time qualified health care professionals.
- A medical observation unit to keep a close watch on anyone with serious medical conditions.
- Chronic Care clinics operated by our physician and physician assistants for inmates with chronic conditions such as diabetes, AIDS, asthma, etc.
- A team of psychiatrists and other mental health staff to address the mental health needs of the inmates.
- In-house specialty clinics including: dentistry, oral surgery, optometry, x-ray services and OB-GYN care.
- If hospitalization or outpatient care is needed, inmates are sent to area hospitals or to specialized outpatient treatment facilities.
- Sick Call is provided six days per week. Sick call boxes are located on every housing unit. Inmates may submit Sick Call slips when needed. They are picked up daily and medical staff will see the inmate within 24 hours. There is a $4 charge for sick call for all inmates who have money in their accounts. However, nobody is ever denied medical care because they are unable to pay.
- Inmates who need immediate medical care are escorted to the Medical Department by the Housing Officer, or, if warranted, medical staff will report to the unit where the inmate is housed.
- At intake screening, the inmate must carefully report all medications that he or she is taking.
- The medical staff will try to obtain a list of medications from an inmate’s previous medical provider.
- A relative can help ensure continuation of medications when possible by having the inmate’s medical provider fax the medical information to the Medical Records Department. Their fax number is 410-823-0453.
- Medications that an inmate brings to the Detention Center are not used.
- There is a full pharmacy service for the provision of all medications needed. The department’s medical contractor will provide all medications to the inmate.
- Medications are provided daily at various times, as prescribed.
For more information, please contact the department’s Medical Liaison at 410-512-3310.
Inmate Mail and Guidelines
There is no restriction on the volume of mail an inmate may receive. Include the Inmate's name and identification number on all correspondence. Mail must follow specific guidelines to be accepted.
Baltimore County Department of Corrections
720 Bosley Avenue
Towson, MD 21204
- There is no restriction on the volume of mail an inmate may receive.
- All mail must be sent via the U.S. Postal Service or other approved mail carriers; items larger than 11-1/2” x. 14” will not be accepted.
- Inmates at the Detention Center may not correspond with each other without the approval of the Director.
- Legal mail will be opened and inspected by correctional staff in the presence of the inmate.
- Incoming non-legal mail will be opened and inspected for contraband.
- Incoming or outgoing mail will not be read or rejected unless there is probable cause to believe the contents are a threat to the order and security of the facility or that the mail is being used for illegal activity. The Director or designee may order the mail to be opened and inspected.
- Mail containing sexually explicit materials will be returned to sender in its entirety.
- Calling cards or prepaid phone cards sent in the mail are not permitted and will be returned.
- Packages arriving in the mail will not be accepted without prior approval; packages not approved will be returned to sender.
- Mail containing unauthorized items will be returned to sender in its entirety.
- Books sent through the mail directly from the publisher will be accepted, inspected, and delivered to the inmate if appropriate. Books from bookstores or other sources will not be accepted.
- Photographs (no Polaroid’s), pages from crossword books, and coloring books are permitted.
- Weapon or gang-related material will not be permitted.
- Newspapers and magazines are not permitted.
- Inmates may receive religious reading materials from the Chaplain, or designee, or through the mail when they are sent directly from the publisher.
- Inmates may not engage in contracts by mail on a delayed billing basis.
- Mail received for inmates who have been released or transferred to another jurisdiction will be returned to sender.
- Mail privileges will be denied only if restricted by court order.
- Criminal activities connected with inmate mail will be reported to the appropriate authorities.
We at the Baltimore County Department of Corrections understand that family emergencies may arise at any time. In the event of a family emergency such as death or hospitalization of a family member, call the Shift Commander at 410-512-3305. We will need the appropriate contact name and phone number to verify the information.
Inmates are not permitted to attend funerals unless court ordered by a judge. An inmate may be permitted to attend a private viewing if approved by the agency and the sentencing or administrative judge.
All accepted inmate property is securely stored within the Detention Center.
Inmates may release property to anyone except other inmates. To release property, an inmate must complete and sign an Inmate Property Release Form. Property may be released during normal visiting hours while the inmate is still incarcerated.
Court Clothing is also accepted as an exchange and must follow the rules for Court Clothes.
Transfers and Confiscation
Inmates being transferred to another facility will fill out a Property Control Transfer Form and have 30 days for someone to pick up the property before it is disposed of.
Inmates being released will receive their property as they leave the Detention Center. Inmates that have already been released have 30 days to pick up their property during normal visiting hours at the front lobby with a valid proper ID.
Inmates who had their property confiscated by the Police Department, or their property was not accepted by the Detention Center, must contact the Baltimore County Police Department HQ located at 700 East Joppa Road Towson, MD 21286 to retrieve their property. The Property Room can be reached at 410-887-2276.
Inmates are released after all legal documentation has been checked and verified. Inmates may be released from the Detention Center in several different ways.
- Time Served. An inmate’s sentence has expired and he/she has no outstanding charges or detainers.
- Court Release. While at court, an inmate is released by order of the judge.
- Bail Release. An inmate who has a bail or fine with no other outstanding charges, warrants, sentences, or detainers may have someone pay the bail and be released.
- Other Agencies. An inmate is released to another agency that has lodged a detainer, charge, or warrant for that inmate.
- DOC. An inmate has been sentenced to the Maryland Division of Correction and is awaiting transfer there.
Most inmates are afforded an opportunity to place a local phone call before leaving the Detention Center to arrange transportation home. Inmates may also be provided a local bus token if they cannot pay for transportation. Inmates being sent to another agency will not receive a phone call before they leave due to security reasons.