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  3. Employee Benefits Overview
  4. Plan Contacts and Resources

Plan Contacts and Resources

Contact your benefit plan using the information below.

Insurance TypePlan NameCustomer Service
Medical

Cigna(link is external):
Cigna Open Access Plus (OAP)
Cigna Open Access Plus In-Network (OAPIN)
Cigna High Deductible Health Plan (HDHP)

Kaiser Permanente(link is external) Select HMO, Prescription

1-800-896-0948

1-800-777-7902

Prescription (RX)Cigna(link is external) Pharmacy
Prescription Coverage for Cigna OAP, OAPIN and HDHP
1-800-896-0948
Dental

CareFirst(link is external) Traditional Dental/Preferred

Cigna(link is external) Dental Care Access (DHMO)

1-866-891-2802

1-800-896-0948

Mental Health

Cigna(link is external) Cigna OAP, OAPIN, HDHP

Kaiser Permanente(link is external) HMO

1-800-896-0948

1-866-530-8778

EAPCigna(link is external)
Employee Assistance Plan
(Password: Baltimore)
1-888-431-4334
VisionNational Vision Administrators(link is external) (NVA)1-800-672-7723
Flexible Spending, Commuter Choice, Health Savings AccountsVoya Financial(link is external)1-888-401-FLEX (3539)
Life InsuranceMetLife410-887-2568
Private Medicare ExchangeRetireeFirst(link is external)410‑431‑2226 
1‑855‑499‑2656
(TTY: 711) 
Voluntary Long-Term Disability (VLTD)New York Life(link is external)1-888-842-4464

COUNTY CONTACTS

Contact the County for the following questions regarding your benefits plan.

ContactRegarding
Insurance Division
Office of Budget and Finance
400 Washington Avenue, Room 111
Towson, Maryland 21204
Phone: 410-887-2568 or 1-800-274-4302
Fax: 410-887-3820
Email: bcbenefits@baltimorecountymd.gov
Mail Stop: 2105
  • Who is eligible for benefits
  • Changes in family status affecting benefits (marriage, divorce, birth or adoption, etc.)
  • Life insurance beneficiary changes
  • Retirement benefits
  • Continuing benefits under COBRA if you or your dependents lose County benefits 
  • Flexible Spending Account (FSA) enrollment and assistance
Baltimore County Retirement Office
400 Washington Avenue, Room 169
Towson, Maryland 21204
Phone: 410-887-8246 or 877-222-3741
  • Questions about your pension benefits or checks
  • Designation of or change to your beneficiary for retirement benefits
  • Changes to your address or other information on file in retirement office
  • Life status changes—death of retiree or beneficiary, divorce
Baltimore County Pay Systems
400 Washington Avenue, Room 169
Towson, Maryland 21204
Phone: 410-887-2420
  • Questions about pay deductions
  • Changes to tax withholding amounts
  • Changes to your direct deposit designation
Baltimore County Office of Human Resources
308 Allegheny Avenue
Towson, Maryland 21204
Phone: 410-887-3120
Fax: 410-887-6073
Mail Stop: 62
  • Coordination of benefits while on leave status
  • Family and Medical Leave Act (FMLA) requests
  • Other Paid or Unpaid Leaves of Absence
Baltimore County Public Library Human Resources
320 York Road
Towson, Maryland 21204
Contact: Mary Wilson
Phone: 410-887-6177
Fax: 410-887-3025
 

This contact information applies only to Baltimore County Public Library active employees.

Effective January 1, 2019, Baltimore County Government will be administering benefits for Baltimore County Public Library Retirees.

Contact the Baltimore County Insurance Division if you have questions regarding Retiree Health Insurance benefits.

Explore Benefits

  • Active Employee Information
  • Employee Assistance Program
  • Health and Wellness Resources
  • Plan Contacts and Resources
  • Retiree Information

Contact Us

Benefits Division

400 Washington Avenue
Towson, Maryland 21204

Hours

Monday through Friday
8 a.m. to 4:30 p.m.

Email

bcbenefits@baltimorecountymd.gov

Phone

410-887-2568

Fax

410-887-3820

Director

Kevin Reed
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