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9-1-1 Communications Center

Image of Baltimore County 911 Center Logo.

401 Bosley Avenue
Towson, Maryland 21204-4665
Main office: 410-307-2000
Fax: 410-832-2330
Email your questions or comments to 911center@baltimorecountymd.gov.

Mission

The purpose of the Baltimore County 911 Communications Center is to receive communication regarding potential emergencies and provide first responders with as much accurate and complete information as possible and to insure a swift response by critical personnel to all emergency situations.

The Communications Center (911 Center) is the vital first step in handling emergency calls from citizens for the police and fire departments. The center is located in Towson, Maryland and is operational 24 hours a day, 365 days a year. 

Baltimore County invites educational tours of the 911 Training Academy and respects requests for duplicate copies of specific 911 tapes. Please forward the appropriate information by email to 911records@baltimorecountymd.gov or call 410-307-2006 and request to speak to the records department.

Important Information when Making a 911 Call

  • The most important piece of information to know when calling 911 is the address where the emergency is occurring. Whether it is in a house, a business, a highway or in a residential area, it is vital that the first responders know the address of the emergency so that the situation can be dealt with as quickly as possible.
  • 911 personnel are not police officers or fire department employees, each one, however, is trained to handle emergency situations efficiently. The 911 operator will ask questions that are designed to produce a safe, appropriate response in the least amount of time as possible. Please be sure that you are cooperative when speaking with an operator and provide as much relevant information as possible. The operator is trying to help you. By providing good information you will expedite the process and insure the best results for all concerned.

Revised July 11, 2013

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