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Department of Social Services Overview

This is an image of Gregory Wm. Branch, M.D., MBA, CPE.Gregory Wm. Branch, M.D., MBA, CPE, FACP
6401 York Road, Third Floor
Baltimore, Maryland 21212
Hours of Operation: 8 a.m. to 4:30 p.m.

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Phone: 410-853-3000
To report abuse or neglect of a child or adult, call 410-887-TIME (8463).
TTY users call via Maryland relay 7-1-1
Any information provided via this website is protected from disclosure.

EBT Cards

New EBT cards are not currently being issued at the Drumcastle location on 6401 York Road. Replacement cards can be requested by calling 1-800-997-2222 or visiting

The Baltimore County Department of Social Services (PDF) strives to promote individual well-being, stronger families and communities, to protect vulnerable children and adults from abuse and neglect, and to provide support to help people achieve and sustain independence. As a service-oriented agency, we encourage you to use our website to learn about services and get important information. You can also sign up to receive alerts, news and information about upcoming events.


  • Customer Service Survey—In order to help us continuously improve our programs and services, please complete our customer service survey, available in English or Spanish, to share your feedback regarding your experience with us. 
  • Health InsuranceIf you need health insurance, visit today. If you’ve had a big change in your life, such as moving to Maryland or losing coverage through your job, sign up at Maryland Health Connection and get financial help with your health plan. Nine out of 10 people who got covered through Maryland Health Connection got financial help to lower the cost of their plan.
  • Warming Centers—If you are looking for a warm environment with access to water and bathrooms, then Baltimore County has several warming centers available to get relief from the cold.
  • Send Us Your Paperwork—If you receive benefits from the Department of Social Services, save time by sending us your documents and verification paperwork, by emailing these to baltimorecounty.dmc@maryland.govfaxing to 410-853-3025 or 410-853-3212, or mailing to:

Baltimore County Department of Social Services
Document Management Center
6401 York Road, First Floor
Baltimore, Maryland 21212

Services and Resources

If you need help with your Medical Assistance, Supplemental Nutrition Assistance Program (SNAP) or Temporary Cash Assistance or for questions about your case, call the Department of Human Services (DHS) Call Center at 1-800-332-6347. To appeal a case that has been denied, call 410-853-3319.

Notice of Equal Opportunity

Read the Maryland Department of Human Services (DHS) notice of equal opportunity to learn about how to request reasonable accommodations or file a complaint.

If you believe that you are entitled to a reasonable accommodation because of your disability, but one was not provided, contact the Baltimore County Department of Social Services at 410-887-0596 or email

Individuals with limited english proficiency or who require additional assistance can contact the Maryland Commission on Civil Rights by calling 410-767-8600 or emailing

Our agency supports the provision of services to all clients. Disability laws, regulations and guidance information can be found by visiting the Office of Civil Rights website.

Revised August 12, 2021         


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