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Francis Scott Key Bridge Incident Updates 
County offices are closed on Monday, May 27, for Memorial Day.

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Department ofPublic Works and Transportation

The Department manages all trash and recycling, maintenance of roads and sidewalks, traffic engineering and utilities for Baltimore County.

Most Popular Services

Submit a Request or Complaint

Report a problem or file a complaint online:

We'll investigate your concern and contact you soon. View the full department directory for additional contact information to report issues.


Request a Wise Avenue Drawbridge Opening

The Wise Avenue drawbridge can be raised and lowered for water traffic by calling 410-887-8160, Monday through Friday, 8 a.m. to 3 p.m. or the dispatch number at 410-887-7415.

Public Rights-of-Way and Sidewalks

Baltimore County is a sub-recipient of federal funds disbursed through State Highway Administration (SHA), therefore the County is required to provide Americans with Disabilities Act (ADA) facilities within its public rights-of-way that comply with the ADA of 1990 and the Rehabilitation Act of 1973 (Section 504). The County's Transition Plan with documentation will outline related existing County programs, policies and procedures.


Learn which bureau to contact regarding the following topics or issues.

Bureau/ResponsibilitiesContact Information

Call 410-887-7415 (available 24/7) for:

  • Emergency storm drain repairs
  • Existing issues with house utility connections
  • Grinder pump maintenance (County owned)
  • Sewer-related matters
  • Sewer manhole cover issues (initial inspection only)
  • Lost items in storm drains

Call 410-887-5210 (available 24/7) for:

  • Pumping station issues
  • Property restoration after Baltimore City repairs are complete
  • Trees down/flooded roads (after normal business hours only)

Call 410-887-5488 for:

  • Septic hauler/commercial industrial permits

Highways and Equipment Maintenance


Call 410-887-3739 for:

  • Curb petitions
  • Design/approval of new roads and alleys
  • Extensions/petitions/new sidewalks and alleys
  • Street widening

Call 410-887-3560 for:

  • Adopt-A-Road
  • Bridges
    • Broken culverts
    • Flooding
    • Ice
    • Repairs
  • Curb cutting for entrance, driveway installation permits
  • Guard rails
  • Repairs/replacement—Curbs, gutters, sidewalks and potholes
  • Roads/roadways/shoulders
    • Flooding
    • Graffiti removal
    • Paving
    • Resurfacing
    • Roadside mowing/weeding/tree maintenance (trimming/removal/dead wood)
    • Snow removal/salting/ice
    • Storm debris removal
    • Storm drain repaving after installation
    • Street sweeping/roadside cleanups

Call 410-887-8314 for maintenance and repair of County equipment

Solid Waste Management

Call 410-887-2000 for:

Call 410-887-8138 for community cleanup requests.

Traffic Engineering and Transportation Planning

Call 410-887-3554 for:

  • Detours and road closings (festivals, block parties, etc.)
  • Road line painting/striping
  • Signals/street lights and sign repair
  • Special permit parking
  • Traffic—Calming, data, planning

Call 410-887-3716 for street light requests.

Engineering and Construction

Call 410-887-3461 for:

Call 410-887-3984 for:

Metro District Finance

Call 410-887-2423 for the following:

  • Alleyway construction loan billing
  • Availability of/petitions for utility main extensions or public water
  • Existing sewer locations/availability
  • Petitions for new sanitary sewers
  • Sewer service charge
  • Water billing at County facilities
  • Water and sewer benefit/wastewater credit allowance
Baltimore City
  • Water billing
  • Water meters/covers/frames (broken, leaking or caving in)

Call 443-263-2220 or email for:

  • Water outage, main breaks, meter leaks
  • Fire hydrant (leaking or maintenance)
  • Water quality (includes color or pressure)


Additional Contact Information

Contact InformationRegarding
Baltimore County Public SchoolsSchool recycling programs: 410-887-6307

Phone: 410-685-0123

  • Burned out/damaged street lights
  • Manholes—electrical conduits and vaults
Clerk of the Court
Phone: 410-887-2651
  • Land deeds/titles
  • Record plats
Commission for Disabilities
Phone: 410-887-3317
Disability ramps

Department of Environmental Protection and Sustainability

Geographic Information System (GIS)
111 West Chesapeake Avenue, Room 316
Towson, Maryland 21204
Phone: 410-887-3451
Fax: 410-887-4394
  • GIS tips
  • Mapping of DPWT facilities
  • Topographic/orthophotographic data layers (available to consultants on County capital projects)

Office of Information Technology
Phone: 410-887-2233

  • Aerial photographs
  • Planometric/topographic maps

Permits, Approvals and Inspections

Call 410-887-3321 for:

  • Road/street name changes
  • Subdivisions, commercial and industrial developments

Call 410-887-3751 for:

  • New bridge developments
  • Subdivision record plats

Property Management

Call 410-887-5453 for emergency issues with County-owned buildings:

  • Air conditioning/heating/oil heating
  • Electrical problems
  • Emergency custodial services
  • Locksmith
  • Maintenance and repairs
  • Pest removal/extermination
  • Plumbing/underground tanks (at County facilities)
  • Public buildings:

Call 410-887-3861 for:

  • Service requests/pest sightings
  • BGE billing at County facilities
  • Underground tank testing and removal

Call 410-887-2094 for recycling at County office buildings.

Police Department


Call 410-887-2222 for:

  • Icy sidewalk complaints
  • Vehicles blocking alleys

Call 410-887-7361 to report portable basketball hoops on roads.

Real Estate Compliance
Email: pairealestcomp@baltimorecountymd.go

Call 410-887-3251 for:

  • Easements
  • Land acquisition
  • Right-of-way
  • Surplus real estate
State Highway Administration (SHA)
Phone: 611

Manhole telephone conduits

Contact Us

Department of Public Works and Transportation

111 West Chesapeake Avenue
Suite 307
Towson, Maryland 21204


Monday through Friday
8 a.m. to 4:30 p.m.





Acting Director

Lauren T. Buckler, PE, CEM, LEED AP

Deputy Director for Transportation

Anthony Russell


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