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Bureau of Utilities

Bryan Bokey, P.E. Chief

4421 Bucks Schoolhouse Road
Baltimore, Maryland 21237

Phone: 410-887-1836
Fax: 410-887-1832
Hours: Monday through Friday, 8 a.m. to 4 p.m.


  • Construction and Repair Division—Sewer, Water and Storm Drain
    • Provide labor and equipment to repair sewer pipelines and all portions of the storm drain system which are below grade.
    • Support Baltimore City Public Works repair crews in the repair of broken water mains and valves.
  • Pipeline Maintenance Division
    • Responsible for inspecting and maintaining the gravity sewer collection system.
    • Inspection and cleaning of storm drain inlet boxes and drain pipes.
    • Responds to emergency calls to replace manhole covers, relieve sewer backups and overflowing manholes.
    • Pipeline Inspection utilizes closed circuit television, smoke testing, dye testing as well as visual inspection techniques.
    • Maintenance includes the use of cleaning equipment to clear blockages and debris from sewers and storm drain pipes.
    • Administers the Fats, Oil and Grease (FOG) program.
  • Pumping and Treatment Division
    • Responsible for the operation and maintenance of 224 pumps located at 107 sewage pumping stations, one community sewage treatment plant, three treatment and water distribution systems, and approximately 2,000 grinder pump stations.
  • Engineering and Regulation Division
    • Primary responsibility as the delegated authority by the United States Environmental Protection Agency (USEPA) through the Maryland Department of Environment (MDE), is to manage and effectively enforce the Wastewater Monitoring and Analysis Program through permitting, monitoring and analysis of wastewater from industrial and commercial customers.

Report Water Issues

Baltimore City is responsible for the water service in Baltimore County. There are a number of different issues related to the water service that are handled by Baltimore City, and some that are handled by Baltimore County.

Water Issue

Contact Information


Baltimore City
Phone: 410-396-5398
Online: Look up or pay your water bill.

MeterBaltimore City 
Phone: 410-396-3100
Quality, color, pressure, etc.Baltimore City
Phone: 443-263-2220
  • Leaks
  • Water leaking from fire hydrants
  • Emergency sewer services
Baltimore County
Phone: 410-887-7415.
Main Breaks

Baltimore County
Call 410-887-7415 to report.

Baltimore City
View locations and status of repairs using the interactive map.

Report Non-Emergencies Online

For non-emergency requests, use the form below.

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