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Bureau of Utilities

Water Issues and Bills

Baltimore City is responsible for the water service in Baltimore County. There are a number of different issues related to the water service that are handled by Baltimore City, and some that are handled by Baltimore County. View additional information on water issues

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For non-emergency requests, use the form below.

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Bureau/ResponsibilitiesContact Information
Utilities

Call 410-887-0275 for:

  • Sewers backfilling
  • Sidewalks broken by water mains

Call 410-887-7428 for:

  • Bikeways
  • Lost items in storm drains
  • Sewer covers/manholes
  • Storm drain boxes/inlets along County roads

Call 410-887-7415 for:

  • Drawbridge openings
  • Emergency storm drain repairs
  • Existing issues with house utility connections
  • Sanitary sewers/connections
  • Water/fire hydrant leaks, broken mains

Call 410-887-5488 for:

  • Fire hydrant industrial user surcharge
  • Septic hauler/commercial industrial permits
Baltimore City
  • Main breaks, repairs, maintenance
  • Public water—Supply, quality, pressure complaints, shutoff requests
  • Water billing
  • Water meters/covers/frames (broken, leaking or caving in)

For water/valve vault covers, call 443-263-2220 or email ron.brooks@baltimorecity.gov.

Responsibilities and Divisions

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Contact Us

Bureau of Utilities

4421 Bucks Schoolhouse Road
Baltimore, Maryland 21237

Hours:

Monday through Friday
8 a.m. to 4 p.m.

Phone:

Fax:

410-887-1832

Bureau Chief

Bryan Bokey