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The County is taking a number of actions to keep residents safe and minimize the spread of COVID-19. Find status information for County operations and services.

Project Portfolio

The Office of Information Technology (OIT) has aligned its strategic plan with the Baltimore County Enterprise Strategic Plan 2019 to 2022 (PDF). OIT was closely involved with each of the strategic planning groups in order to ensure IT resources were focused and incorporated within each of the 6 goal areas: 

  • Vibrant Communities
  • Educational Excellence and Lifelong Learning
  • Equitable Decision Making
  • Sustainability
  • Government Accountability
  • Workforce Empowerment

Major IT projects planned for fiscal year 2021 (FY21) to fiscal year 2022 (FY22) will focus on each of these enterprise strategic goals and incorporate IT specific goals:

  • Promote secure mobile workforce opportunities in order to maintain work from home usage of 50 percent or greater of eligible workers.
  • Expand online presence for all critical Constituent Services to reduce the need for in person transaction and interactions.
  • Ensure greater project success whether it involves integrating standalone IT systems and enterprise systems or simply improving efficiency and delivering greater productivity within an agency.
  • Ensure all systems, applications and infrastructure are updated, patched and maintained to deliver highly secure and available services for County employees and constituents.
  • Building IT systems that promote end to end workflow processes, allowing for greater transparency, accountability and measurable goals.
  • Utilize business analytics to improve upon deliverables within all County services.
  • Promote a resilient and redundant infrastructure to protect the County’s critical infrastructure, which is crucial to the safety, security and economic well-being of all County constituents.
  • We have termed these projects “Compass Projects”. The Compass Projects are a Portfolio of transformational projects that will impact the FY19-22 BCG core deliverables. These projects are fundamental for County agencies to deliver the highest level of service to its constituents, and to ensure that our government is performing efficiently and effectively, being held accountable and transparent in its actions.

FY21 Projects



Tax System Replacement

The County’s new tax system will improve operating efficiencies, and improve the citizen’s ability to research tax records, access tax data and provide a streamlined method of payment. The County will replace the current legacy tax system with a robust system allowing the County to process taxes more efficiently and effectively while staying compliant with all State level statutory laws, regulations and County level policy changes.

Police Records Management Systems (RMS) Replacement

The County must comply with federal standards enacted by the FBI for crime statistics reporting at both the Federal and State level. This new records management system will enable Baltimore County to meet Federally mandated National Incident Based Crime Reporting Standards, (NIBRS compliance) by January 2021. The upgrade to Motorola’s P1 system will allow the County access to features and functions not available in the current system as well as fully integrate with the new Computer Aided Dispatch (CAD) system.

CAD Replacement 

The existing CAD system has been in service for more than 20 years. The replacement system will allow the County to continue to meet the ever changing federal and state mandates such as 'Next Generation 911' (NG911) and other emerging technologies in a more efficient and effective manner. The County is moving to the Motorola P1 system and will be integrated into the new RMS environment.

Land Use Regulatory Automation

This project will establish a technology framework to streamline workflows, improve customer service and transparency, reduce wait times, improve management oversight and visibility and reduce paper waste while automating the County's review of land development proposals, construction permitting and inspections. This project will migrate one or more processes off of the mainframe and other legacy systems, upgrade or replace an integrated voice response (IVR) system for scheduling inspections, and integrate with the County GIS.

Enterprise Content Management 

In addition to standardizing the document management functions across Baltimore County government, this system has allowed the retirement of a costly legacy content management application. The County will expand to all agencies this enterprise class system that will allow secure document management capabilities (versioning, workflow, retention, annotation, archival) for all departments in Baltimore County government.

Asset Management

The expansion of the CityWorks enterprise Asset Management System (AMS), will improve asset planning and management and allow for consistent and uniform tracking of assets across all County facilities. This project aligns with the Department of Public Works’ drive to implement a standards-based asset management program that uses work history, condition assessments, and probability and consequence of failure scores to make the best decisions when considering maintenance and capital costs. It will elevate transparency within the County regarding the status of highway and support collaboration between the Highways, Engineering and Construction, Traffic Engineering, and Utilities bureaus.

Single Cell (P25) Upgrade

The Single Cell P25 Upgrade Project improves user safety with simplified and uniform operating characteristics, mitigates the channel blockage risk, adds redundant system controllers for high availability, expands the P25 backhaul network option, and provides surge and future capacity and significant overall system increased reliability. Resulting in a sustainable and flexible radio system with options to address future conditions.

Case Management System for Department of Aging

By using a centralized system, the Department of Aging will store fewer files and records, eliminate multiple software systems, manual processes, and paperwork. This will replace them with an industry standard system used for NAPIS reporting, information and referral operations, Senior Health Insurance Program (SHIP) compliance, and Aging and Disability Resource Center (ADRC) automation. Moreover, the system adds functionality for better case management and improved collaboration with care providers and caregivers.

Enterprise Resource Planning (ERP) System Replacement

The move to Workday ERP system, a hosted, fully integrated Human Capital Management (HCM) and Financial (FIN) system will allow the County to take advantage of enhanced reporting and analysis features unavailable in our current system. The ability to fully automate manual processes end to end with one system will allow for greater flexibility and standardization across the County departments and offices.

Fire Mobiles

This project will allow for consistent operations within all Fire vehicles and apparatus as well as introduce the ability to utilize Automated Vehicle Location Technology (AVL) and the use of the County’s new 911 mapping system, Computer Aided Dispatch (CAD) as well as other systems. Currently all Fire Medic units within the Fire Department have two mobile laptops installed within the vehicles.  This project will upgrade those current mobile laptops, install new Mobile Access Routers (MARs) to improve broadband connectivity and create a secure wireless network.  This project will also expand the Mobile laptops and MARs units into all Fire vehicles/apparatus for both Career and Volunteers.  Providing for the first time access to CAD and mapping in all apparatus.

County Website Redesign

The Baltimore County Government flagship website, is being completely redesigned from the functionality to the visual design. After extensive research and user testing, the website will include a number of key enhancements that will dramatically improve the performance, utility and constituent satisfaction.

Cybersecurity Initiatives

Baltimore County OIT continues to follow its strategic plan for Cyber Security. We are implementing, Multi-Factor Authentication, a Network Access Control (NAC) solution, and will move to an Identity and Access Management (IAM) Solution.

Revised May 29, 2020         


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