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Notice of Rights and Responsibilities

Baltimore County Department of Health
6401 York Road, Third Floor
Baltimore, Maryland 21212-2130

Phone: 410-887-2828
TTY users call via Maryland Relay 7-1-1

The following information regarding medical transportation is provided:

  • Medical Assistance Transportation is a safety net program only for eligible recipients who have no other means of transportation available and is only provided to Medicaid covered, medically necessary services by the least expensive method suitable to the recipient’s needs.
  • Screening to determine if other transportation resources are available will be performed by Baltimore County staff initially quarterly, thereafter, or when a recipient’s circumstances change.
  • Medical certification from a recipient’s physician is required at least annually.
  • Once enrolled, requests for trip assistance must be pre-scheduled. Trips may be booked up to seven days in advance and must be requested 24 hours prior to the medical appointment or service. Same day transportation is not provided.
  • Recipients must be waiting to be picked up at the designated time and place. If a recipient is not present at the designated time and place to be picked up, that trip may be counted as a “no show.”
  • If you know that you cannot keep an appointment, or will not require a return transport, you must call your transportation vendor at the phone number provided to you or the Health Department at 410-887-2828 and cancel the ride 30 minutes before your scheduled time.
  • Failure to comply with these requirements may result in requiring you to confirm all future appointments in advance or other sanctions may be imposed.
  • During periods of inclement weather, transportation services may be curtailed or cancelled. The safety of recipients and drivers is a priority. Recipients should call the County or their transportation vendor on the day of inclement weather to check the status of operations.
  • Conduct which jeopardizes the safety of other passengers and/or the driver will not be tolerated and could result in transportation services being suspended.
  • Recipients have the right to a written notice if a request for transportation is denied, and recipients have the right to have a local hearing to appeal the decision.

Participant Information with additional material regarding Medical Assistance Transportation is available.

The Baltimore County Department of Health and Human Services does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.

Revised March 13, 2018         


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