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Inmate Services

Inmate Classification

While in the diagnostic housing unit, inmates will be interviewed and assessed by a Classification Officer within 48 hours. Based on the information obtained from the initial interview, the inmate’s criminal record, and the inmate’s file, an assessment will be completed by the Classification Officer to assist in determining custody status and housing assignments. Inmates are assigned the following custody levels: Maximum Pretrial or Sentenced, Medium Pretrial or Sentenced, or Minimum Pretrial or Sentenced. In most cases, inmates are placed in non-restrictive general population housing units. If special circumstances exist, an inmate may be placed in more restrictive or special housing units such as: Administrative Segregation, Protective Custody, Youthful Offenders, Psychiatric Housing, or Medical Housing. An inmate will be placed in one of these units to maintain the safety and security of the inmate and the institution. 

During the initial interview, the Classification Officer will address the inmate’s questions regarding programs, services, court dates, etc. Information obtained during the initial interview will determine housing, job assignments, program placements, and referrals for additional services.

Assigning an Inmate to a Classification Officer

Once an inmate has been classified and transferred from the diagnostic unit, they will be assigned a Classification Officer who will provide direct case management services during his/her incarceration. An inmate may access the services of the Classification Unit by submitting an inmate request form to their Classification Officer. Designated Classification Officers will visit each housing unit at least three times per week. Classification Officers will assist inmates with referrals to the Social Worker, Substance Abuse Counselor, the Public Defender’s Office, G.E.D. Program, and other services offered at the Detention Center.

Contacting the Classification Unit

The Classification Unit is staffed Monday through Friday from 7 a.m. until 9 p.m., except holidays. If you have any questions or concerns regarding an inmate you may contact the Classification Unit at the number below. The Classification Unit will provide limited information to the public concerning an inmate’s status. However, it will not disclose an inmate’s court dates, release date, or charges.

For additional information please call the Classification Unit at 410-512-3241.

Inmate Telephone

Inmates are not allowed to receive any incoming phone calls.

In the event there is an emergency in the family, such as a death or severe illness or injury to a family member, a relative of the inmate should contact the Shift Commander’s office at 410-512-3305.

While being processed into the facility, inmates are given the opportunity to make telephone calls to family and bondsmen.

When an inmate is assigned to a regular housing unit, he/she will be allowed to make outgoing calls on a collect call basis from 8 a.m. until 10:45 p.m., with the exception of meal times, institutional counts, lock-downs, and cleaning details.

Inmates will be allotted 30 minutes per phone call; the telephone system will notify inmates when they have one minute remaining and will automatically shut off after 30 minutes have elapsed.

Telephone calls made from the housing units are collect calls only. If you do not have Verizon as your phone service carrier, you must contact IC Solutions to set up an account to receive collect calls. The telephone number to IC Solutions is: 1-888-506-8407, or you may visit their website at and follow the link to PrePaid Collect Calling for more information.

To block calls from inmates, you must also call 1-866-228-4031.

If you have questions regarding billing fees, please contact IC Solutions at 1-888-506-8407.

If you have complaints and or continued problems with the phone service such as bad reception, phone cutoff, or phone out-of-service, please contact IC Solutions at 1-888-506-8407 or our Building Operations Unit at 410-512-3301. The inmate is also encouraged to notify the housing unit officer.

Inmate Funds

Inmate funds are placed into non-interest bearing accounts, known as escrow accounts. There is no minimum or maximum amount that may be placed into an inmate’s account.

Learn more about the inmate funds deposit process.

Revised February 11, 2016

Revised April 6, 2016         


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