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Title: Know Your Medicare Rights

By Sherry Kolbe, Manager, State Health Insurance Assistance Program, Baltimore County Department of Aging

When you have Medicare health insurance, you have Medicare benefits and rights. Knowing these facts can help keep you safe and healthy. KEPRO, the Beneficiary and Family Centered Care Quality Improvement Organization, offers help free of charge to be sure that people with Medicare get the best care possible.

Call KEPRO at 1-844-455-8708 for assistance with these services:

Immediate Advocacy

Call KEPRO if you need help quickly with a concern about your medical care or related services.

  • My nurse will not answer my questions
  • My doctor prescribed a wheelchair, but I have not gotten it yet.
  • I can’t get an appointment with my doctor.

Quality of Care Complaints

Call KEPRO if you have a complaint about the healthcare you received from a hospital, skilled nursing facility, home health agency or physician office.

  • Did I get the right medicine?
  • Was I diagnosed correctly?
  • I did not receive instructions at discharge and did not know what to do.

Discharge Appeals  

Call KEPRO if you think you are being discharged too soon from a hospital or skilled nursing facility. 

  • You can file a discharge appeal though KEPR0, which will review your case and medical records in order to decide if it is safe for you to be discharged. During the appeal, you will be able to stay in the hospital with no financial liability until the appeal is finished. 

Other Medicare Questions

For other Medicare questions, contact the Baltimore County Department of Aging’s SHIP office at 410-887-2059.

A reminder from the Baltimore County Department of Aging: Medicare has mailed new cards with new Medicare ID numbers to help protect you from identity fraud. Put your new Medicare card in your wallet and destroy your old card right away. Shred or cut your old Medicare card so no one can see your Social Security number. Your Medicare coverage and benefits stay the same. Protect your Medicare number – and take care of yourself.

Revised October 16, 2020               
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