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Keyword: medicare

By Sherry Kolbe, Manager, State Health Insurance Assistance Program, Baltimore County Department of Aging

When you have Medicare health insurance, you have Medicare benefits and rights. Knowing these facts can help keep you safe and healthy. KEPRO, the Beneficiary and Family Centered Care Quality Improvement Organization, offers help free of charge to be sure that people with Medicare get the best care possible.

Call KEPRO at 1-844-455-8708 for assistance with these services:

Immediate Advocacy

Call KEPRO if you need help quickly with a concern about your medical care or related services.

  • My nurse will not answer my questions
  • My doctor prescribed a wheelchair, but I have not gotten it yet.
  • I can’t get an appointment with my doctor.

Quality of Care Complaints

Call KEPRO if you have a complaint about the healthcare you received from a hospital, skilled nursing facility, home health agency or physician office.

  • Did I get the right medicine?
  • Was I diagnosed correctly?
  • I did not receive instructions at discharge and did not know what to do.

Discharge Appeals  

Call KEPRO if you think you are being discharged too soon from a hospital or skilled nursing facility. 

  • You can file a discharge appeal though KEPR0, which will review your case and medical records in order to decide if it is safe for you to be discharged. During the appeal, you will be able to stay in the hospital with no financial liability until the appeal is finished. 

Other Medicare Questions

For other Medicare questions, contact the Baltimore County Department of Aging’s SHIP office at 410-887-2059.

A reminder from the Baltimore County Department of Aging: Medicare has mailed new cards with new Medicare ID numbers to help protect you from identity fraud. Put your new Medicare card in your wallet and destroy your old card right away. Shred or cut your old Medicare card so no one can see your Social Security number. Your Medicare coverage and benefits stay the same. Protect your Medicare number – and take care of yourself.

By Sherry Kolbe, Manager, State Health Insurance Assistance Program, Baltimore County Department of Aging

Medicare is mailing new cards to help protect you from identity fraud. Fraudsters are always looking for ways to get your Social Security number. The new Medicare cards remove Social Security numbers to make them safer.

The new cards will have a new Medicare number that’s unique to each individual. The new card will help protect your identity and keep your personal information more secure. Your Medicare coverage and benefits stay the same.

Medicare will automatically mail your new card at no cost to the address you have on file with Social Security. There’s nothing you need to do. If you need to update your official mailing address, visit your online my Social Security account.

Three Action Steps

Once you get your new Medicare card, take these three steps to make it harder for someone to steal your information and identity:

  1. Destroy your old Medicare card right away. Shred it or cut it so no one can see your Social Security number, even in the trash or recycling.
  2. Use your new card. Doctors, other health care providers and plans approved by Medicare know that Medicare is replacing the old cards. They are ready to accept your new card when you need care.
  3. Beware of people contacting you about your new Medicare card and asking you for your Medicare number, personal information, or to pay a fee for your new card. Treat your Medicare number like you treat your Social Security or credit card numbers. Remember, Medicare will never contact you uninvited to ask for your personal information.

For Information

For more information about your new Medicare card, visit You can also visit for tips to prevent Medicare fraud.

Revised September 11, 2017