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COVID-19 Coronavirus Updates and Guidance

The County is taking a number of actions to keep residents safe and minimize the spread of COVID-19. Find status information for County operations and services.

Baltimore County News

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Keyword: call

Connect with More Than 20 Programs to Address Critical Needs

Baltimore County Executive Johnny Olszewski today announced a new initiative to connect low to moderate income County residents with critical federal, state and local benefits. Residents can call 311 to be referred to trained counselors for a comprehensive screening process.

The CASH Campaign of Maryland, a nonprofit organization that promotes economic advancement, will serve as the County’s lead partner for this initiative.

“This pandemic provides unfortunate reminders every day that too many of our residents are struggling, particularly those who have lost jobs or income,” Olszewski said. “This new service ensures that our residents have a one-stop-shop to help them determine which benefits might be available to help them weather this crisis.”

Benefit Programs

The CASH Campaign of Maryland is now offering its benefits screening and support services to County residents. Callers to 311 can request an appointment to receive a confidential and customized screening for over 20 different benefit programs to help them make ends meet and support their financial future.

These programs include:

  • Temporary Cash Assistance
  • Temporary Disability Assistance
  • SNAP (formerly food stamps)
  • Medicaid
  • Women, Infants and Children Program (WIC)
  • Maryland Utility Assistance
  • NeedyMeds (discount pharmacy program)
  • Discounted Cellular and Landline Programs
  • Maryland Children’s Health Program
  • Child Care Subsidy Program
  • Child Support Payment Incentive
  • Free and Reduced Price School Meals
  • Head Start and Early Head Start
  • Renters and Homeowners Tax Credit
  • Child Tax Credit
  • Earned Income Tax Credit

Making the Call

Interested residents should call 311 from 8 a.m. to 4:30 p.m. to be connected to CASH. A trained case manager will help callers complete an application and navigate the process to receive the help they need. CASH can also help County residents develop a plan to strengthen their economic stability through financial coaching and financial education classes—all offered remotely, by phone and for free. All conversations with the CASH team are confidential.

“CASH is excited to work with Baltimore County more closely to ensure that residents are getting connected to the resources and help they need. Many families are struggling to make ends meet as a result of the economic impact of COVID-19 and getting the help they need can be really overwhelming,” said Sara Johnson, Co-Founder and COO of the CASH Campaign. “CASH is here to be a guide. Our benefits access program is free and confidential, so we encourage people to take advantage of this service. It's really encouraging to see County leadership and their teams working to streamline access to programs like ours.”

The Benefits Screening Call Center is the latest effort by Baltimore County to strengthen the safety net for families suffering economic losses as a result of the COVID-19 pandemic.

Baltimore County and Baltimore County Public Schools have distributed more than four million meals to residents facing food insecurity since the beginning of the pandemic. In addition, Olszewski has committed millions for the County’s efforts to help residents avoid eviction.

Keywords: benefits, call, center, screening

How to Request and Vote by Absentee Ballot

The State of Maryland has declared a special election for Maryland’s Congressional District 7 to fill the House of Representatives vacancy.

The deadline to request a 2020 Special Primary Election absentee ballot for mail delivery is Tuesday, January 28.

The deadline to request a Special Primary Election absentee ballot for online delivery is Friday, January 31.

Any voter registered as Democrat or Republican in Maryland’s Congressional District 7 may request and vote by absentee ballot, either:

  • Online: Voters with a Maryland driver’s license or MVA-issued ID card can request an absentee ballot online or print an application. If a voter wishes to receive an absentee ballot online, the Baltimore County Board of Elections must receive a completed absentee ballot application either:
    • ​Submitted by mail by 5 p.m. on Friday, January 31
    • Submitted online, by email or fax by 11:59 p.m. on Friday, January 31
  • By mail: If a voter wishes to receive an absentee ballot by mail, the Board of Elections must receive a completed absentee ballot application either:
    • Submitted by mail by 8 p.m. on Tuesday, January 28
    • Submitted online, by email or fax by 11:59 p.m. on Tuesday, January 28
  • By submitting a signed application
  • By telephone: Call the Board of Elections at 410-887-5700.
  • In writing
  • In person: Visit the Board of Elections at 11112 Gilroy Road, Suite 104 in Hunt Valley, Maryland 21031, from 8 a.m. to 4:30 p.m. 

Note: If a voter misses the applicable deadline, the absentee ballot request must be made in person at the Baltimore County Board of Elections.

Find Your Congressional District

Only voters registered as Democrat or Republican in Congressional District 7 can vote in the 2020 Special Primary Election. Voters can find their Congressional District online or check to see if they are registered in Congressional District 7.

More Information

The 2020 Special Primary Election for Congressional District 7 will be held on Tuesday, February 4. There will be no early voting for the Special Primary Election. Voters can vote by mailing their absentee ballot to their local Board of Elections or by visiting their polling place on the Special Primary’s election day.

For more information about the Special Primary Election, contact the Baltimore County Board of Elections at 410-887-5700 or contact the State Board of Elections at 1-800-222-VOTE (8683).

What is Caller ID Spoofing

Spam includes all forms of unwanted communications, including but not limited to unsolicited calls or messages, caller ID spoofing and robocalls. Typically, spam is directed to large numbers of users for the purposes of advertising, phishing, spreading malware and more. Learn more about how scammers falsify information to disguise their identity and how you can avoid becoming a victim.

Caller ID spoofing is a process in which the caller knowingly falsifies the information transmitted in the call, such as changing the caller ID to any number other than the actual calling number, in order to disguise the actual number they're calling from. The number that displays on your caller ID may look as though it's coming from a government agency, business or even someone in your contact list, in an attempt to trick you into answering the call.

Caller ID spoofing is increasing throughout the telecommunications industry and includes landlines, mobile devices and IP-based telephone service providers. This is not a carrier-specific issue, anyone can fall prey to caller ID spoofing.

Some callers have legitimate reasons for hiding their information, such as doctor’s offices or law enforcement agencies. However; in most cases the caller's intent is not so innocent. Scammers call from a local number, or spoof a number from a company or government agency that you already trust so you feel safe enough to answer the call. Once they get you on the phone, they will then use scam scripts in an effort to steal money and valuable information from you, such as personally identifiable information, including bank and credit account information, driver’s license numbers, home address, etc.  

A Few Easy Steps to Protect Yourself from Fraud

  1. If you don’t recognize the number, don’t answer the call. If you accidentally answer the call, end the call immediately.
  2. If you answer the call and you feel like it may be suspicious, do not answer any questions or give out any personal information and end the call immediately. Identity thieves often pose as representatives of banks, credit card companies, creditors or government agencies to get account numbers, social security numbers, mother’s maiden names, passwords and other identifying information. If you suspect the call may have been legitimate, call a customer service or fraud phone number listed on  account statements, or the websites of the company or government agency.
  3. If you have a voicemail account with your phone service, make sure to set a password for accessing your messages. Spammers can hack your voicemail and gain access if you do not set a password for protection.

Additional Resource

Learn more about caller ID spoofing, including additional tips for protecting yourself against fraud and how to file a complaint with the Federal Communications Commission (FCC) if you feel you’ve been a victim of a spoofing scam.

Revised September 11, 2017