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Keyword: 911

Honor County Telecommunicators April 14 Through 20

Every year, 911 calltakers and dispatchers around the country are honored during National Public Safety Telecommunicators Week—a week-long recognition of their commitment to public safety.

A 911 center employee smiling.

From April 14 through 20, we pay tribute to the vital work these civilian men and women perform, as well as their unending spirit to serve our community. Baltimore County Emergency Telecommunicators are no different. These unsung heroes are the men and women working behind the scenes, taking your calls and working with Emergency Medical Services, Fire and Police units to send the right help to the right location. As such, telecommunicators are called the “first of the first responders.”

Learn More

Two 911 center employees smiling.

It’s no secret that 911 emergency personnel work in a stressful environment—they work with frightened or traumatized callers and deal with life-and-death situations every day—and that’s a lot of responsibility to shoulder.

Learn more about the work our calltakers and dispatchers do.


by Tammy Price, Chief, Baltimore County 911 Center

911 has been featured in television shows (Rescue 911, and 9-1-1) and movies (Operator and The Call) so you may be pretty familiar with the profession, but there are some things you may not know about your local Baltimore County 911 Center. 

Did you know? 

We are only 39 years old!  It seems like 911 has always been around, but The Baltimore County 911 Center has only been in operation since January 15, 1980.  In fact, the very first 911 call was made a mere 12 years before -- in Alabama on February 16, 1968.   

We’re the 3rd largest 911 center in Maryland! As such, we handle over 800,000 calls for service each year – that’s an average of about 2,200 calls per day.   

We are a civilian organization.  While we work in conjunction with the Police and Fire Departments, we are a separate agency. 

We have over 200 employees. Our dedicated men and women are the FIRST of the first responders.     

Answering our questions doesn’t delay help. The location of the emergency is the most important piece of information you can give us.  Once we have the location, we will dispatch the call and then ask the rest of our questions while help is on the way. 

Our non-emergency number is 410-887-2222.  This is a 24 hour number that you can use to report non-emergency situations in Baltimore County.   

Young children call 911 too!  Early education is key, so we attend community events and teach an elementary education program to help young children learn about 911. 

In our profession, we are known as telecommunicators. However, each 911 Center’s job title may vary. In Baltimore County, our calltakers and dispatchers are called Emergency Communications Technicians (ECTs). 

National Telecommunicators Week celebrates our calltakers and dispatchers.  Each year, a week in April is designated as National Telecommunicators Week to recognize the work our men and women do.  Just as the police and fire departments have the thin blue and red lines, our profession is identified by the Thin Gold Line.  
 


 
 
Revised September 11, 2017