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Water Issues

Baltimore City is responsible for the water service in Baltimore County. There are a number of different issues related to the water service that are handled by Baltimore City, and some that are handled by Baltimore County.

Call Baltimore City for:

  • Water billing or water rates–call 410-396-5398Look Up a Water BillPay Your Water Bill.
  • Water meter issues–call 410-396-3100.
  • Water quality, such as color, water pressure, etc.–call 410-396-5352.

Call Baltimore County for:

  • Water leaks–call 410-887-7415.
  • Water main breaks–call 410-887-7415. You can use Baltimore City's interactive map to view where breaks have occurred and the status of repairs.
  • Water leaking from fire hydrants–call 410-887-7415.

Basement Water Seepage

Basement water seepage problems are private property issues that can cause a homeowner much time, money and frustration. View our fact sheet (PDF) for information on possible causes and solutions you can use.

Water Saving Tips

Do you know how much water you use every day? You'd be surprised! Before you can start saving water, you have to know how much you're using doing common, everyday activities. Each of us uses 80 to 100 gallons of water each day. Learn how to understand water usage and water saving tips. In addition, Maryland Department of the Environment (MDE) provides water conservation tips for homeowners as well as businesses.

Fire Hydrant Use

The use of fire hydrants is restricted to those who have obtained permits only. Special water meters are issued to commercial users. See the Bureau of Utilities Fire Hydrant Permit Program page for details. You may also download a sample of the Fire Hydrant Connection Permit (PDF) form.

Revised June 12, 2019         


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