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CountyRide Rules of Participation

Rules of Participation

The following are the rules that all CountyRide participants must follow.

  • Clients must be ready 20 minutes prior to pick up time.
  • Drivers cannot wait longer than five minutes at each pickup.
  • Full fare, tickets or cash, will be collected on the first trip of the day. Drivers may not wait for you to purchase tickets at Senior Centers.
  • A client may have only two trips in a one week period, based on availability.
  • Office hours are 8 a.m. to 4 p.m.
  • Schedules are not final until the day before the requested trip and times are subject to change. Automated web requests and phone requests are also subject to change and are not final until the day before the trip.
  • Cancellations must be received 24 hours in advance. Please call 410-887-4565 (available 24 hours a day) to cancel a ride in advance so another person in need can use the ride.
  • Drivers must have safe and accessible access to your home.
  • Clients are responsible for personal belongings and are limited to two grocery bags or parcels.
  • You can request a ride 24 hours a day, seven days a week using a secure login by telephone at 410-887-2080 or visit the CountyRide web page.

Five Important Tips for Making an Appointment

When calling to request a ride, please remember to always have the following information for the operator, so that we might help you more efficiently.

  • Your client ID number
  • The date and time of your appointment
  • The exact address of your destination
  • The doctors last name and phone number
  • Your estimated return time

All rides are based upon availability. Non-medical trips can be scheduled up to one week in advance of the date you are scheduling for. Medical trips can be scheduled up to two weeks in advance of appointment date.

 
Revised August 24, 2017         

 

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