Baltimore County Social Media Use Policy
Baltimore County communicates with customers through many digital outlets, including www.baltimorecountymd.gov. Materials and information on this Site share information on matters of public interest related to Baltimore County, Maryland (“Baltimore County” or “County”.) Baltimore County also shares this information through its various Social Media Outlets. Baltimore County does not control, own, or operate these sites, which include, but are not limited to, Facebook, Google Plus, Twitter, and YouTube.
Please be aware that when engaging with Baltimore County through Social Media, you agree to the following:
Contacting Baltimore County
Baltimore County's Social Media Outlets are not monitored on a 24/7 basis. The County generally will not respond to comments on these outlets. For an emergency, contact 911.
For citizen complaints and to report concerns, contact the appropriate Baltimore County agency directly; a directory is available at www.baltimorecountymd.gov/needtocontact . Posting comments, posts, chat messages or submitting an email to the County through a Social Media Site does not constitute notice, legal or otherwise, to the County.
Baltimore County will generally not respond to email and chat messages sent to a Social Media Site. All such correspondence should be directed to the appropriate County agency.
Posts and Comments
Baltimore County expects that participants and users will treat each other with respect. The County will delete comments that are spam, or that promote services or products.
Baltimore County does not moderate comments or posts but reserves the right to do so in their discretion, as allowable by law. Submissions may be deleted if in the County’s discretion they:
- Incite, promote, or encourage criminal activities.
- Contain information that may compromise the security, safety or health of the public.
- Contain pornography, solicitation, defamatory, or sexually explicit material.
- Contain obscene, defamatory or threatening language or discrimination based on race, sex, gender, religion, national origin, age, or disability.
- Promote services or products (not including noncommercial links that are relevant to the topic).
- Include any private or sensitive information (i.e. phone numbers, email or postal addresses).
- Promote or advertise a business or commercial transaction.
- Promote or oppose any person campaigning for election to a political office.
The information contained on a Social Media Site is intended to duplicate or supplement, but not replace, information provided through official Baltimore County channels, such as www.baltimorecountymd.gov. Failure to enforce any provision herein does not constitute a waiver of such rights by Baltimore County. The information on any Social Media Site is not intended to serve as legal or financial advice.
Third Party Content And Comments Are Not Endorsed. Baltimore County does not necessarily endorse, support, sanction, encourage, verify or agree with the comments, messages, posts, opinions, advertisements, videos, promoted content, external hyperlinks, linked websites (or the information, products or services contained therein), statements, commercial products, processes or services posted on any Social Media Site.
Baltimore County cannot and does not authorize or control the use of copyrighted, trademarked or intellectual property materials contained in linked websites or posted by third parties and Users. Users should request such authorization from the sponsor of the linked website or the owner of the intellectual property.
Any information or material placed online, including advice and opinions, are the views and responsibility of those making the comments and do not represent the views of Baltimore County or its third party service providers. Baltimore County does not endorse the organizations sponsoring linked websites or the views they express or the products/services they offer.
When submitting a comment for posting, users agree that Baltimore County is not responsible, and shall have no liability to the user, with respect to external web sites, any information or materials posted by others or the user, including defamatory, criminal, offensive or illicit material and even material that violates this disclaimer. Users are fully responsible for the content they load on any of the County’s Social Media Outlets. The user is responsible for all copyright and intellectual property laws associated with this content.
Third Party External Hyperlinks. The views and opinions of authors expressed therein do not necessarily state or reflect those of Baltimore County and shall not be used for advertising or product endorsement purposes.
Public Information. All postings may be subject to the Maryland Public Information Act and other public records and disclosure laws, as well as discovery in litigation. This includes, but is not limited to, information made available through a user’s privacy settings on their own social media and other Internet pages. Public Information Act requests, subpoenas, requests for assistance and legal service and/or complaints must be made directly to the County in accordance with law and not via a Social Media Site.
Editing and Deletions. Baltimore County reserves the right, but undertakes no duty, to review, edit, move or delete without notice any material submitted by users for display or placed on its Social Media Outlets. Inappropriate comments may be deleted at the sole discretion of Baltimore County.
Confidential, Personal and Investigative Information. Baltimore County will not share confidential, personal or investigative information on its Social Media Outlets.
ADA Compliance. Baltimore County does not guarantee that external websites comply with Section 508 (Accessibility Requirements) of the Rehabilitation Act or the Americans with Disabilities Act, as amended.
This social networking use policy is subject to amendment or modification at any time to ensure that its use is consistent with its intended purpose.
Revised April 27, 2016