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Keyword: ombudsman

By Lynn McCamie, Baltimore County Department of Aging 

The population in need of long term care services is a growing community and they need your help to protect their rights.

The Ombudsman Program protects the rights and well-being of residents in long-term care facilities, nursing homes, assisted living facilities, rehab units and continuing care retirement communities.

Being a Baltimore County Department of Aging Ombudsman offers a tremendous opportunity to meet and advocate for residents. Certified Ombudsmen:

  • Help residents investigate and resolve complaints through the use of advocacy, negotiation and mediation skills.
  • Educate residents, family members and nursing home staff about residents' rights.
  • Aid resident and family councils to identify and resolve group concerns.
  • Clarify and communicate concerns to appropriate staff members and help all parties involved find acceptable solutions to problems.
  • Improve the quality of life of long-term care residents.

If you are interested in making a difference, be a superhero. Put on your cape and volunteer. Call the Baltimore County Department of Aging at 410-887-4200 or email ombudsman@baltimorecountymd.gov.

Keywords: aging, ombudsman, volunteer

 
 
Revised September 26, 2016