Baltimore County News
By Josh McCready, Communications Assistant, BCPL
Personalized help is waiting for customers of the Baltimore County Public Library through the “My Librarian” program. This new program at BCPL allows people to schedule a free 60-minute appointment with a librarian.
Anyone can get help with downloading books, audiobooks and magazines to their mobile device; assistance with job searches, résumés and email setup. They can learn more about the library’s many databases; find out how to do genealogy research; get basic computer help including Microsoft Office; learn how to manage their BCPL account using the library’s mobile app and much more. In order to receive the best possible service, we recommend having a valid Baltimore County Public Library card.
Customers can request an appointment online at www.bcpl.info/mylibrarian or in person at any of our 19 branches. Once a request has been completed, a librarian will contact the customer within three days to set up an appointment. They may be contacted by phone or email for more information prior to setting up an appointment and to determine whether an appointment is the best option. For quick email or phone questions, we are still encouraging customers to use our Ask a Librarian service (bcpl.libanswers.com).
For more information visit www.bcpl.info/mylibrarian.
Revised September 26, 2016