Home Energy Programs
Drumcastle Government Center
6401 York Road
Baltimore, Maryland 21212
Office Hours: Monday through Friday 8 a.m. to 4:30 p.m.
The Baltimore County Office of Home Energy Programs (OHEP) helps low-income Baltimore County citizens pay their heating bills, minimize heating crises and make energy more affordable.
- Apply online through Service Access and Information Link (SAIL)
- Maryland Department of Human Resources Office of Home Energy Programs
The Office of Home Energy Programs (OHEP) offers three primary programs. Each program year runs from July 1 to June 30. All OHEP programs are income-based. Individuals can apply in person, by mail or online through SAIL. The three programs are: Maryland Energy Assistance Program (MEAP), the Electric Universal Service Program (EUSP) and the Arrearage Program.
The amounts disbursed by MEAP and EUSP are calculated by a computer program. Factors include income, energy use and family size. There is not an average or standard amount.
Maryland Energy Assistance Program – This is a lump-sum payment which the applicant can specify to be used for electric bills, heating oil or propane at the time of application. These funds arrive in November or later.
Electric Universal Service Program – This is a bill payment. It can be paid in a lump sum when service is off. If service is still on, the amount awarded is divided by 12 and applied to the account on a monthly basis. Applicants must agree to budget billing and the billing must be in the applicant's name.
Arrearage – This is applied to an electric bill and is available once every seven years. The amount of the benefit is calculated by the utility company.
Fifty-Five Day Extension
Upon receiving an application, the agency may request an extension from the utility company. In some cases, the utility company does not grant the extension.
Special Payment Arrangements
Sometimes with very large bills, the utility company may make a payment plan with the customer. This is an agreement between the customer and the utility.
Service-Off or Turn-Off Notice
If your service is off or if you have received a turn-off notice, please apply as soon as possible, and in person, at 6401 York Road, Baltimore, Maryland. Appointments are not required.
Items Needed To Apply
- Photo identification for applicant
- Proof of residence
- Rent book with address and name
- Mortgage statement
- Tax bill
- Copies of Social Security cards for all household members, including children
- Proof of total gross income for the last 30 days for everyone in your household
- If paid bi-weekly: the last two pay stubs
- If paid weekly, the last four pay stubs
- Benefit or award letter if you receive SSA, SSDI, SSI, TCA, TEDAP, pension or worker's compensation
- The name of your home energy supplier and account number
- A copy of your recent utility bill
Applications will not be processed and utilities company will not be contacted without all of the required documentation.
If OHEP grants do not cover the entire bill and or amount needed, the customer will be referred to the Fuel Fund (mostly distributed through community assistance network centers) and to the local office of Social Services. The Customer is advised to contact the Fuel Fund which can provide first-dedicated funds and matching funds. The Fuel Fund works with the office of Social Services to develop a payment plan.
View additional bill payment assistance resources on the Baltimore County Public Library website.
Learn more about the Weatherization Assistance Program, the nation's core program for delivering energy efficiency services to low-income households.
Revised July 18, 2014