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Water Issues

Baltimore City is responsible for the water service in the Metropolitan District, even though you may live in Baltimore County. The City handles all issues related to the water service in Baltimore County.

Report Water Main Breaks, Leaks or Water Problems

Call Baltimore City at 410-396-5352 or use their online form. Complaints or requests must be reported to Baltimore City. They are responsible for the water service in Baltimore County. Baltimore City residents can call 311.

Water Bills

Call Baltimore City at 410-396-5398 or use the following online links.

Basement Water Seepage

Basement water seepage problems are private property issues that can cause a homeowner much time, money and frustration. View our fact sheet (PDF) for information on possible causes and solutions you can use.

Water Saving Tips for Homeowners

Provided by:  Maryland Department of the Environment - (MDE)

Do you know how much water you use every day? You'd be surprised! Before you can start saving water, you have to know how much you're using doing common, everyday activities. Each of us uses 50 gallons of water each day. Learn how to save with these water conservation tips, and additional information on the following:

Water Saving Tips for Commercial Businesses

Provided by: Maryland Department of the Environment - (MDE)

Fire Hydrant Use

The use of fire hydrants is restricted to those who have obtained a permits only. Special water meters are issued to commercial users. See the Bureau of Utilities, Fire Hydrant Program for  details and permit application form. You may also download a sample of the Fire Hydrant Connection Permit (PDF) form.

Revised April 24, 2017         


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