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Bureau of Utilities

The Bureau of Utilities is made up of the following divisions, which serve the public:

  • Construction and Repair Division - Sewer, Water and Storm Drain
    • Provide labor and equipment to repair sewer pipelines and all portions of the storm drain system which are below grade.
    • Support Baltimore City Public Works repair crews in the repair of broken water mains and valves.
  • Pipeline Maintenance Division
    • Responsible for inspecting and maintaining the gravity sewer collection system.
    • Inspection and cleaning of storm drain inlet boxes and drain pipes.
    • Responds to emergency calls to replace manhole covers, relieve sewer backups and overflowing manholes.
    • Pipeline Inspection utilizes closed circuit television, smoke testing, dye testing as well as visual inspection techniques.
    • Maintenance includes the use of cleaning equipment to clear blockages and debris from sewers and storm drain pipes.
    • Administers the Fats, Oil and Grease (FOG) program.
  • Pumping and Treatment Division
    • Responsible for the operation and maintenance of 224 pumps located at 107 sewage pumping stations, one community sewage treatment plant, three treatment and water distribution systems, and approximately 2,000 grinder pump stations.
  • Engineering and Regulation Division
    • Primary responsibility as the delegated authority by the United States Environmental Protection Agency (USEPA) through the Maryland Department of Environment (MDE), is to manage and effectively enforce the Wastewater Monitoring and Analysis Program through permitting, monitoring and analysis of wastewater from industrial and commercial customers.

Contact Us

Have a problem? Want to file a complaint? Call or write us or use our Contact Us form.

Bureau of Utilities
11112 Gilroy Road, Suite 104
Hunt Valley, Maryland 21031

Thomas Kiefer, Chief

Email utilities@baltimorecountymd.gov
Phone 410-887-1836
Fax 410-887-1832
TTY Users - Maryland Relay 1-800-735-2258

Revised May 15, 2014

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