Troubleshooting Guide

Possible reasons that your trash, recycling, or yard materials were not collected:

• Your trash or recycling container had a filled weight of more than 40 pounds.
• Your trash or recycling container has a capacity greater than 34 gallons.
• Your trash or recycling container had a lid permanently attached by rope, wire, chains, springs, or by other means.
• Your container was not clearly designated for recycling use only.
• Your refuse/recycling was not placed out the night before.
• Branches and limbs were not tied in bundles weighing 30 pounds or less.
• Branches and limbs were wider than 3 inches and longer than 3 feet.
• Your yard material was in a trashcan.
• Your yard material was mixed with trash.
• Your materials were set out on the wrong day.

Please check your trash and recycling program guide (PDF) for information on proper set-outs.

For more information, please call 410-887-2000 or visit the Collection Connection to fill out a collection complaint form.

Revised February 1, 2010