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Your questions answered as to why your materials may not have been collected.

Troubleshooting Guide

Possible reasons that your trash, recycling, or yard materials may not collected:

  • Your trash container had a filled weight of more than 50 pounds.
  • Your trash container has a capacity greater than 32 gallons.
  • Your trash container had wheels.
  • Your trash container is secured or fastened with rope, wire, chains, springs, hinges, or by other means.
  • Your refuse/recycling was not placed out the night before.
  • Branches and limbs were not tied in bundles weighing 30 pounds or less.
  • Branches and limbs were wider than 3 inches and longer than 3 feet.
  • Your recycling or yard material was in a trashcan.
  • Your yard material was mixed with trash.
  • Your materials were set out on the wrong day.

Collection Note: Recyclable bottles & cans must be placed out for collection in open-top bins (such as laundry baskets and storage bins) OR in see-through plastic bags (blue, clear, tan, white, etc.).

No trash containers and no red/pink or yellow bags.

Collection Note: Recyclable mixed paper must be placed out for collection in paper bags, cardboard boxes, or tied with non-plastic string. The bags, boxes, or bundles may be placed out in open-top bins.

No paper in plastic bags (even if it's raining!) and no trash containers.

For more information, please call 410-887-2000.

Revised April 17, 2008


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Baltimore County, Maryland