About the Office of Information Technology
The Office of Information Technology (OIT) is responsible for a wide array of services provided to other County agencies as well as the public, including information systems, telephones, radio communications, records management, printing services and more. To optimally serve our customers, OIT is organized into several departments.
The Administrative Office provides the general coordination of fiscal administration, contract management, purchase request and payment for OIT. In addition, the department serves to oversee the stand alone business functions which provide support services to the entire County Government—Electronic Services, Records Management and Project Management Office.
- Electronic Services
Handles the installation, maintenance and repair of Baltimore County's communications and telecommunications systems.
- Project Management Office
Provides the expertise needed to manage the investigation, evaluation and implementation of new technology solutions for Baltimore County.
- Records Management
Provides the guidelines, standards and policies to assist agencies records retention schedules, provide for records storage and the dispose of records.
- Fiscal Administration
Handles the general coordination of budget administration, contract management, purchase requests and payments for OIT.
Develops, implements and supports business solutions, including:
- application development
- database administration
- geographical information systems (GIS)
- web site design and management
The Network and Systems Management Group engineers, designs, installs, connects and maintains the computer systems and networks that the County uses to do business. We are comprised of two units: Network Services/Infrastructure/Telecommunications and Technical Services. from the Mainframe and AS400, to the many servers around the County government buildings, we provide configuration assistance, purchasing guidance, advanced troubleshooting, and connectivity to ensure that they all communicate together. This provides the foundation for the County's business applications.
We protect the privacy and prevent the loss of the County's data through many levels of security, backups, redundancy and anti-virus/anti-malware software. We work with every agency to assist in getting their offices networked, so that they may share data, as well as benefit from the enterprise applications we maintain such as GroupWise and HOD, and the Internet access we provide.
The Customer Service and Support Unit is responsible for first and second level support for the County's 3,200 personal computers. The Service Desk and Desktop Support groups provide assistance to support end-user problems, handling approximately 14,000 calls per year.
The unit also is responsible for the County's Data Center, supporting computer room operations 24 hours a day, 365 days per year.