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Bureau of Mental Health
Frequently Asked Questions

Individual & Family  |  Providers  |  About Core Service Agency

For Individuals and Families

Q. Where/How can I make an appointment for publicly funded mental health services?

A. There are several local clinics in Baltimore County that accept Medical Assistance as well as the uninsured if they have a Pharmacy Adult Care Card. For a list of providers in your area, please contact Maryland APS HealthCare  at 1-800-888-1965.

Q. Where can I find a list of clinics and/or providers of mental health services in my community?

A. There are many local clinics throughout Baltimore County that provide a wide array of mental health services. For additional listings please contact Maryland APS Healthcare at 1-800-888-1965 for additional listings not found on this site.

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Q. How can I get services if I don't have insurance?

A. If you do not have insurance, you should apply to the Department of Social Services for Maryland Medical Assistance at 410-853-3000. You should also to apply to Maryland Primary Adult Care Program in the event that you do not qualify for Medical Assistance at 1-800-226-2142. You may also recieve a listing of resources for the uninsured (PDF).

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Q. How can I get services if I don't have insurance or qualify for other forms of assistance such as Medical Assistance, Medicaid, etc.?

A. If you do not qualify for Medical Assistance or have insurance, or if you have insurance but are still not covered for treatment of mental illness, a listing of resources for the uninsured (PDF) is available.

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Q. How can I get assistance paying for my medicines?

A. In many cases where County Residents do not qualify for Maryland Medical Assistance, they do qualify for Maryland Primary Adult Care Program, which can be reached at 1-800-226-2142. In some cases, a psychiatrist or physician may have samples of medicines used in the treatment of mental illness. 

As a last resort, the Bureau of Mental Health/Core Service agency has a one-time only grant fund, which can assist qualifying applicants with their medicines used for the treatment of mental illness. This fund is intended to assist those who are currently waiting for approval of their Medical Assistance or Pharmacy Assistance and the application (PDF) must be completed by a social worker, therapist, or other mental health professional.

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Q. How do I file a complaint about mental health services in Baltimore County?

A. In order to file a complaint about services recieved in Baltimore County, you must contact the Bureau of Mental Health/Core Service Agency at 410-887-2731 or e-mail us at ccmorgan@baltimorecountymd.gov

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Q. What services are available for children under 18 with a mental illness?

A. If your child is covered by your private insurance plan, you must contact your insurance company for a list of covered providers convenient to you. 

If your child has insurance coverage through the State of Maryland, contact any Outpatient Mental Health Center (OMHC) in Baltimore County to discuss the covered evaulation and treatment needs of your child, or contact Maryland APS Healthcare at 800-888-1965 to find an OMHC location convenient to you or to discuss benefits that your child is eligible for. 

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Q. What services are available for children between 17-22 with a mental illness?

A. In many cases, people between the ages of 17 and 22 are either too old to be covered by their parent's insurance, too young to have acquired their own insurance coverage through their own employment, or are attending a college or university and cannot obtain employment that would provide private insurance. 

For most persons under 21 who are attending college, their parent's insurance carrier will continue their coverage.  Additionally, most colleges and universities have health and/or counseling centers that provide a wide array of mental health services, even for students who do not have other forms of insurance coverage available to them. 

For persons in this age group who are not covered by insurance, and cannot obtain their own private coverage, it is important to apply for Maryland Medical Assistance at 410-853-3000 and/or the Maryland Primary Adult Care Program at 800-226-2142.

In the event that an individual does not have private insurance and doesn't qualify for any other forms of assistance, please contact our Bureau to discuss other treatment options, or contact the Baltimore County Crisis Response Team at 410-931-2214 to discuss the option of visiting the urgent care clinic for more immediate needs. 

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Q. What services are available fo an adult/elderly person with a mental illness?

A. If you know an adult or elderly person who has been diagnosed with a mental illness, or who needs an evaluation to find out whether or not they suffer from a mental illness, contact the private insurance carrier for a listing of accepted providers. If the adult does not have a private insurer, they may qualify for coverage through the State of Maryland. 

To apply for Maryland Medical Assistance in Baltimore County contact the Department of Social Services at 410-853-3000. Many people who do not qualify for Maryland Medical Assistance can still qualify for Maryland Pharmacy Assistance, to find out more about the process for applying to Maryland Primary Adult Care Program call 800-226-2142. 

It is also a good idea to visit our links page to find out more about mental illnesses as well as the public and private agencies and intellectual communities who serve persons with mental illness. 

Additionally, if you are concerned about an elderly friend or relative who you know or believe needs help obtaining services for a mental illness, please contact a representative from Baltimore County's Geriatric Services Team.

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Q. Where can I find more information online regarding mental illness?

A. There are many helpful sites online that address various topics related to mental illness. 

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Revised August 1, 2007


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