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Core Service Agency

The Baltimore County Department of Health's Bureau of Behavioral Health is the Core Service Agency (CSA) for the County. The CSA is a unit of the Baltimore County Department of Health that is responsible for the planning, development and monitoring of the public mental health services for Baltimore County residents.

The Baltimore County CSA oversees a network of providers offering outpatient clinics, day and residential rehabilitation services, case management, crisis services and a host of specialized programs for various age groups and special populations.

The Baltimore County CSA works closely with the following Baltimore County departments and private sector groups to develop and refine services for the shared populations they all serve:

The Baltimore County CSA works in partnership with the Behavioral Health Administration and Beacon Health Options, its contracted administrative services organization, to facilitate the access to care for clients and the service authorization and payment to providers.

The Baltimore County CSA serves as the local authority and resource to address barriers encountered by either providers or clients in the provision of these mental health services. In addition, Quality Assurance personnel are responsible for identifying or responding to complaints and concerns related to the provision of these services.

 For more information about the Baltimore County CSA, call 410-887-3828.

Information for Individuals and Families

To obtain resources for publicly funded mental health services that accept Medical Assistance, Baltimore County residents may call the CSA for a list of providers at 410-887-3828. To get names of providers, call the Baltimore County Crisis Response System at 410-931-2214. The CSA does not provide direct services.

Insurance and Accessing Mental Health Services

  • If you have no income or low income, you may apply for Medical Assistance insurance by calling Maryland Health Connection at 1-855-642-8572 or 1-877-223-5201. Or, you may come to the Baltimore County Health Department on the third floor of the Drumcastle Government Center at 6401 York Road. Call 410-887-2957 to find out what documents you need to bring to apply. While you are waiting for your Medical Assistance card in the mail, if your need for mental health services is urgent, you may contact a public mental health provider. Also, the Baltimore County Crisis Response System has an appointment only Urgent Care Clinic. To schedule an appointment call 410-931-2214.

  • If your income is too high for Medical Assistance and you are uninsured, sliding scale alternative resources are available. Call the CSA at 410-887-3828 for a list of these resources.

  • If you are covered by a private insurance plan, you must contact your insurance company for a list of covered providers convenient to you.

  • Additional services may be available to children who are currently receiving therapy. Call the CSA at 410-887-3828 and ask to speak to a member of the Child and Adolescent Team for more information.

  • If you are concerned about an elderly friend or relative (age 60 and over) whom you believe needs help obtaining services for a mental illness, contact the Franklin Square Baylife Geriatric Service Team by calling Ms. Tymeka Jones of Hope Health Systems, Inc. at 410-265-8737.

Medication Assistance

As a last resort, the Baltimore County CSA has a one-time only grant fund, which can assist qualifying applicants with their medications used for the treatment of mental illness. This fund is intended to assist those who are waiting for approval of their Medical Assistance and who have a scheduled appointment with a provider who accepts Medical Assistance. The flex fund application (PDF) must be completed by a case manager or other mental health professional.

How to File a Complaint

To file a complaint regarding services received in Baltimore County, contact the CSA at 410-887-3828. Ask to speak to a member of the Quality Assurance Team.


To find out more about mental illnesses as well as the public and private agencies who serve persons with mental illness, visit the Mental Health Resources page.

There are many helpful websites online that address various topics related to mental illness.

Providers and Prospective Providers

For individuals or groups who are interested in becoming a licensed provider of any kind of mental health service within Baltimore County, please contact the Maryland Department of Health and Mental Hygiene's Office of Health Care Quality at 410-402-8030. You may also contact the Baltimore County CSA at 410-887-3828. Ask for a member of the Quality Assurance Team.

The most current COMAR regulations, also known as Code of Maryland Regulations, can be found online through the Division of State Documents. The Mental Hygiene Regulations can be found under Title 10, Subtitle 21 of COMAR regulations.

Call the Baltimore County CSA at 410-887-3828 to have your agency's information added to the "All Provider" contact list. This will allow your agency to receive information regarding provider meetings, trainings and other events that are offered by the Baltimore County CSA.

Billing for publicly-funded mental health services is handled by Beacon Health Options. If your agency is having difficulty with the billing process, you should contact a representative of Beacon Health Options at 1-800-888-1965 for further assistance.

The Office of Health Care Quality (OCHQ) licenses assisted living facilities in the State of Maryland. OCHQ maintains a current listing of these facilities on their website or call 410-402-8190. The listing is organized alphabetically by County.


Revised October 5, 2016        

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