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The Crowd Manager Program

The deadliest fires in U.S. history involved large places of assembly, particularly indoor venues where ways to exit the building were not immediately apparent to panicked patrons. Most recently, on Feb. 20, 2003, 100 people died in a fast-moving fire at a Rhode Island nightclub; the fire injured about 200 others.

Nationwide, this horrific fire sparked awareness about the fire code issues in nightclubs and other places of assembly. Those issues include crowd management – the tricky business of controlling groups of people at clubs, conventions, and other gatherings, and making sure that facilities are equipped to handle such crowds.

In accordance with the 2006 NFPA 101 Life Safety Code, Sections 12.7.6.1/13.7.6.1, establishments with an occupant load of
at least 50 people shall have at least one trained crowd manager or crowd manager supervisor. When the occupant load exceeds 250 people, the establishment must provide additional trained crowd managers or crowd supervisors at a ratio of one for every 250 occupants.

The Baltimore County Fire Marshal's Office has designed an educational seminar to prepare individuals to work as crowd managers at nightclubs, bars, restaurants, auditoriums, ballrooms, public/private halls and other places of assembly. This program will include: fire safety, crowd control and evacuation.

2008 Schedule

Crowd manager classes will be held throughout the year.  The schedule for the remainder of of the year is as follows:

  • May 20, 2008, 11 a.m. - 1 p.m.
  • June 11, 2008, 1 - 3 p.m.
  • August 14, 2008, 1 - 3 p.m.
  • September 3, 2008, 11a.m. to 1 p.m.

All classes will be held at the Public Safety Building, 700 E. Joppa Rd., Towson. Businesses may register online. or contact Inspector Don Muddiman of the Baltimore County Fire Marshal’s Office at 410-887-4880.

Classes will be limited to 25 people, and there is no cost.

How Crowd Management Works

The classes, taught by members of the Fire Marshal’s Office, will teach prospective crowd managers how to monitor the number of occupants by counting them as they move in and out; how to keep exit paths clear; how to educate employees about keeping crowds orderly and safe during an emergency; how to identify potential problems; and how to correct code violations.

During events at nightclubs, bars and other places of assembly, fire investigators will do routine checks to make sure the establishment’s crowd management system is in place. They will assist establishments that are not in compliance.

Fire officials stress that an establishment does not need to be particularly large to pose a serious fire safety risk. The Station, the Rhode Island club where 100 people died, was small, only about 40 by 70 feet, with four exits. But, because employees did not guide people to the four exits in an orderly fashion, patrons stampeded to the main exit, where they all had come in, and were unable to escape the fire.

Revised April 23, 2008


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