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Home > Agency Directory > Corrections > Inmate Information > Telephone Privileges

Inmate Telephone

Inmates are not allowed to receive any incoming phone calls. In the event there is an emergency in the family, such as a death or severe illness or injury to a family member, a relative of the inmate should contact the Shift Commander’s office at 410-512-3305. While being processed into the facility, inmates are given the opportunity to make telephone calls to family and bondsmen.

Collect Calls

When an inmate is assigned to a regular housing unit, he/she will be allowed to make outgoing calls on a collect call basis from 8 a.m. until 10:45 p.m., with the exception of meal times, institutional counts, lock-downs, and cleaning details.

  • Inmates will be allotted 20 minutes per phone call; the telephone system will notify inmates when they have one minute remaining and will automatically shut off after 20 minutes have elapsed.
  • Telephone calls made from the housing units are collect calls only. If you do not have Verizon as your phone service carrier, you must contact IC Solutions to set up an account to receive collect calls. The telephone number to IC Solutions is: 1-888-506-8407, or you may visit their web site at www.icsolutions.com and follow the link to Pre-Paid Collect Calling for more information.
  • To block calls from inmates, you must also call 1-866-228-4031.
  • If you have questions regarding billing fees, please contact IC Solutions at 1-888-506-8407.

Complaints

If you have complaints and or continued problems with the phone service such as bad reception, phone cutoff, or phone out-of-service, please contact IC Solutions at 1-888-506-8407 or our Building Operations Unit at 410-512-3301. The inmate is also encouraged to notify the housing unit officer of any problems.

Frequently Asked Questions

Q. How can I call an inmate?

A. Inmates are not allowed to receive any incoming phone calls. In the event there is an emergency in the family, such as a death or severe illness or injury to a family member, a relative of the inmate should contact the Shift Commander at 410-512-3305.

Q. What times can inmates make outgoing calls?

A. In a regular housing unit, inmates are allowed to make outgoing calls from 8 a.m. until 10:45 p.m. Inmates are allotted 20 minutes per call. The system will notify inmates when they have one minute remaining and will automatically shut off after 20 minutes have elapsed.

Q. How much money does an inmate need for phone calls and when can they make the outgoing calls?

A. Telephone calls made from the housing units are collect calls only. If you do not have Verizon as your phone service carrier, you must contact IC Solutions to set up an account to receive collect calls. The telephone number to IC Solutions is: 1-888-506-8407, or you may visit their web site at www.icsolutions.com and follow the link to Pre-Paid Collect Calling for more information.

In a regular housing unit, inmates are allowed to make outgoing calls from 8 a.m. until 10:45 p.m. and are allotted 20 minutes per call.  The system will notify inmates when they have one minute remaining and will automatically shut off after 20 minutes have elapsed.

Q. What if I do not want to receive phone calls from inmates?

A. To block calls from inmates, you must call 1-866-228-4031.

Q. When talking with my son, the phone keeps cutting off.  What can I do?

A. There is an allotted 20 minutes per phone call, and the telephone system will notify inmates when they have one minute remaining and will automatically shut off after 20 minutes have elapsed. To avoid being disconnected, don't

  • Transfer the call
  • Put the call on hold
  • Use or answer Call Waiting
  • Try to make any 3-way calls

If you continue to have problems with the phone service, then please call our Building Operations Unit at 410-512-3301 to report difficulties.

Revised October 5, 2012

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