More that Your Alarm Company Should Do for You

In an effort to reduce false alarms, your alarm company should take certain proactive measures.

• Your alarm/monitoring company should attempt to verify every alarm signal, except panic, duress or holdup, before requesting police dispatch.
• If it is determined that an alarm signal is false, your alarm/monitoring company must immediately attempt to cancel the police dispatch. Don't let your alarm company tell you that this cannot be done. You cannot personally cancel a police dispatch unless you placed the call to 911.
• When you have a new alarm system installed in your home or business, your alarm company must provide you with a completed and signed Installation Certificate. This Certificate affirms that:

1. The system meets or exceeds installation standards;
2. All persons responsible for the operation of the system have been fully trained on its proper use; and
3. The alarm business has explained the requirements for registration and has completed and provided the alarm user with a copy of the registration form.

Revised July 9, 2004