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Contact Your Benefit Plans

In many cases you will need to contact your benefit plan directly (external or internal) for answers to your questions.

Baltimore County External Contacts: Benefit Related Information and Assistance

Insurance Type

Plan Name

Customer Service Number

Website

Medical

Cigna Open Access Plus (OAP)
Cigna Open Access Plus In-Network (OAPIN)
Cigna Medicare Surround

Kaiser Permanente Select HMO/Prescription

1-800-896-0948

1-800-777-7902

www.cigna.com

www.kaiserpermanente.org

Prescription (RX)

Express Scripts, Incorporated
Prescription Coverage for Cigna OAP, and Cigna
OAPIN Non-Medicare Plans

1-877-852-4061

www.express-scripts.com

Retiree Medicare Supplemental/ Prescription (RX)

Express Scripts, Incorporated
Cigna Medicare Surround
Medicare Pard D Prescription Drug Plan

Kaiser Permanente Medicare Plus/Prescription

1-866-344-2922

1-800-777-7902

www.express-scripts.com

www.kaiserpermanente.org

Dental

CareFirst BCBS Traditional Dental
CareFirst BCBS Dental PPO

Cigna Dental Plan (DHMO)

1-866-891-2802

1-800-896-0948

www.carefirst.com

www.cigna.com

Mental Health

Cigna Open Access Plus OAP and OAPIN

Kaiser Permanente HMO

1-800-896-0948

1-866-530-8778

www.cigna.com

www.kaiserpermanente.org

EAP

Cigna
Employee Assistance Plan

1-888-431-4334

www.cignabehavioral.com
(Password: Baltimore)

Vision

CareFirst BCBS Davis Vision

1-800-783-5602

www.carefirst.com

Flexible Spending Accounts

Total Administrative Services Corporation
Health and Dependent Care
Flexible Spending Accounts

1-800-422-4661

www.tasconline.com

Life Insurance

The Standard

1-866-623-0622

www.standard.com/enroll

    

Baltimore County Internal Contacts: Benefit Related Information and Assistance

Contact

Regarding

Insurance Division, Office of Budget and Finance
400 Washington Avenue, Room 111
Towson, Maryland 21204 Mail Stop #2105
Phone: 410-887-2568 or 1-800-274-4302
Fax: 410-887-3820
Email: bcbenefits@baltimorecountymd.gov
Intranet: BCnet
Internet: www.baltimorecountymd.gov/go/benefits

  • Who is eligible for benefits

  • Changes in family status affecting benefits (marriage, divorce, birth or adoption, etc.)

  • Life Insurance beneficiary changes

  • Retirement benefits

  • COBRA continuation of benefits for yourself or dependents losing County coverage

  • Flexible Spending Account (FSA) enrollment and assistance

Baltimore County Retirement Office
400 Washington Avenue, Room 169
Towson, Maryland 21204

Phone: 410-887-3132 or 877-222-3741

  • Questions about your pension benefits or checks

  • Designation of or change to your beneficiary for retirement benefits

  • Changes to your address or other information on file in retirement office

  • Life status changes - death of retiree or beneficiary, divorce

Baltimore County Pay Systems
400 Washington Avenue, Room 169
Towson, Maryland 21204

Phone: 410-887-2420

  • Questions about pay deductions

  • Changes to tax withholding amounts

  • Changes to your direct deposit designation

Baltimore County Office of Human Resources
308 Allegheny Avenue
Towson, Maryland 21204

Mail Stop 62
Phone: 410-887-3120
Fax: 410-887-6073

  • Coordination of benefits while on leave status

  • Family and Medical Leave Act (FMLA) requests

  • Other Paid/Unpaid Leaves of Absence

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Revised March 11, 2014

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