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Contact Your Benefit Plans

In many cases you will need to contact your benefit plan directly (external or internal) for benefit related information and assistance.

External Contacts

Insurance Type

Plan Name

Customer Service

Website

Medical

Cigna Open Access Plus (OAP)
Cigna Open Access Plus In-Network (OAPIN)
Cigna Medicare Surround

Kaiser Permanente Select HMO, Prescription

1-800-896-0948

 

1-800-777-7902

www.cigna.com

www.kaiserpermanente.org

Prescription (RX)

Cigna Pharmacy
Prescription Coverage for Cigna OAP, and Cigna
OAPIN

1-800-896-0948

www.mycigna.com

Retiree Medicare Supplemental and Prescription (RX)

Cigna-HealthSpring Rx (PDP)
Cigna Medicare Surround
Medicare Part D Prescription Drug Plan

Kaiser Permanente Medicare Plus, Prescription

1-800-558-9562

1-800-777-7902

www.mycigna.com

www.kaiserpermanente.org

Dental

CareFirst BCBS Dental PPO

Cigna Dental Plan (DHMO)

1-866-891-2802

1-800-896-0948

www.carefirst.com

www.cigna.com

Mental Health

Cigna Open Access Plus OAP and OAPIN

Kaiser Permanente HMO

1-800-896-0948

1-866-530-8778

www.cigna.com

www.kaiserpermanente.org

EAP

Cigna
Employee Assistance Plan

1-888-431-4334

www.cignabehavioral.com
(Password: Baltimore)

Vision

CareFirst BCBS Davis Vision

1-800-783-5602

www.carefirst.com

Flexible Spending Accounts

Benefit Strategies, LLC
Health and Dependent Care
Flexible Spending Accounts

1-888-401-FLEX (3539)

www.benstrat.com

Life Insurance

The Standard

1-866-623-0622

www.standard.com/enroll

 

Internal Contacts

Contact

Regarding

Insurance Division, Office of Budget and Finance
400 Washington Avenue, Room 111
Towson, Maryland 21204

Mail Stop 2105
Phone: 410-887-2568 or 1-800-274-4302
Fax: 410-887-3820
Email: bcbenefits@baltimorecountymd.gov
Intranet: BCnet

  • Who is eligible for benefits

  • Changes in family status affecting benefits (marriage, divorce, birth or adoption, etc.)

  • Life Insurance beneficiary changes

  • Retirement benefits

  • COBRA continuation of benefits for yourself or dependents losing County coverage

  • Flexible Spending Account (FSA) enrollment and assistance

Baltimore County Retirement Office
400 Washington Avenue, Room 169
Towson, Maryland 21204

Phone: 410-887-8246 or 877-222-3741

  • Questions about your pension benefits or checks

  • Designation of or change to your beneficiary for retirement benefits

  • Changes to your address or other information on file in retirement office

  • Life status changes – death of retiree or beneficiary, divorce

Baltimore County Pay Systems
400 Washington Avenue, Room 169
Towson, Maryland 21204

Phone: 410-887-2420

  • Questions about pay deductions

  • Changes to tax withholding amounts

  • Changes to your direct deposit designation

Baltimore County Office of Human Resources
308 Allegheny Avenue
Towson, Maryland 21204

Mail Stop 62
Phone: 410-887-3120
Fax: 410-887-6073

  • Coordination of benefits while on leave status

  • Family and Medical Leave Act (FMLA) requests

  • Other Paid or Unpaid Leaves of Absence

Revised October 7, 2015

 

Revised April 6, 2016        

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