In many cases you will need to contact your benefit plan directly for answers to your questions. The telephone numbers for their customer service departments are included on the Plan ID Cards. Examples of when you should contact your health plan directly are: - When you want to make a change in the Primary Care Physician (PCP) you or a dependent has chosen
- When you need any other information about the providers in their networks
- When you want information regarding the coverage for a specific health care or dental care service
- When you don't understand how or whether a claim was paid correctly on your behalf
- When you suspect fraudulent billing for services you did not receive
The Plan web sites contain valuable information about your benefits, their providers and even resources to assist you with making healthy lifestyle choices. It's a good idea to "bookmark" your plan's site so that you can stay informed about upcoming events and services they provide. | Contact: | Regarding: | Insurance Division, Office of Budget and Finance
400 Washington Ave, Room 111
Towson, MD 21204 Mail Stop #2105
Phone: 410-887-2568 or 1-800-274-4302
Fax: 410-887-3820
Email: bcbenefits@baltimorecountymd.gov
Intranet: BCnet
Internet: www.baltimorecountymd.gov/go/benefits | - Who is eligible for benefits
- Changes in family status affecting benefits (marriage, divorce, birth or adoption, etc.)
- Life Insurance beneficiary changes
- Retirement benefits
- COBRA continuation of benefits for yourself or dependents losing County coverage
- Flexible Spending Account (FSA) enrollment and assistance
| Baltimore County Retirement Office
400 Washington Ave, Room 169
Towson, MD 21204 Phone: 410-887-3132 or 1-877-3741 | - Questions about your pension benefits or checks
- Designation of or change to your beneficiary for retirement benefits
- Changes to your address or other information on file in retirement office
- Life status changes - death of retiree or beneficiary, divorce
| Baltimore County Pay Systems
400 Washington Ave, Room 169
Towson, MD 21204 Phone: 410-887-2420 | - Questions about pay deductions
- Changes to tax withholding amounts
- Changes to your direct deposit designation
| Baltimore County Office of Human Resources
308 Allegheny Ave.
Towson, MD 21204 Mail Stop #62
Phone: 410-887-3120
Fax: 410-887-6073
| - Coordination of benefits while on leave status
- Family and Medical Leave Act (FMLA) requests
- Other Paid/Unpaid Leaves of Absence
- Address Changes
| Baltimore County Employee Assistance Program
www.guidanceresources.com - password "baltimore"
Phone: 1-888-571-0246 | - Assistance with short-term, confidential, no-cost counseling for mental health, substance abuse and/or other work or family issues
- Prior Authorization as required for mental health/substance abuse benefits available under your County CareFirst BCBS health plan
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Revised June 17, 2009 |
Courthouse 