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CountyRide Request-a-Trip

Request-a-Trip Interactive Web Response is Available Now

Access the CountyRide Request-a-Trip interactive web response system.

Request-a-Trip Arrives

It’s finally here! The Baltimore County Department of Aging's CountyRide is excited to let you know about Request-a-Trip. CountyRide clients will be able to request trips by phone using an Interactive Voice Response (IVR) or from their computers using the Interactive Web Response (IWR) 24 hours a day seven days a week.

What is IVR/IWR?

Interactive voice response (IVR) allows clients to access CountyRide’s database via a telephone touchtone keypad, after which clients can service their own inquiries by following the instructions. It has been designed to allow clients to inquire or request a demand response trip all from a touch tone phone. The IVR systems will respond with pre-recorded audio to further direct clients on how to proceed and can be broken down into a series of simple menu choices. The IVR features a secure login with client identification number and password, assigned  by CountyRide.

The Interactive web response (IWR) features the same opportunities to clients as the IVR via the Internet. Clients will use the same PIN number and password to access the CountyRide PASS-WEB. They can request future demand response trips and get confirmation on future trips including pick up and return times as well as locations.

Reservation Guidelines

Medical trips are given preference and may be reserved no earlier than two weeks before the appointment. See supplemental programs for additional details. Non-medical trips may be reserved no earlier than one week in advance.

To request same-day service, you must speak with an agent. Depending on unanticipated cancellations, transportation may be available at least one way, but there are no guarantees.

Do not email or fax a request for transportation.

Reservations by Phone

Call 410-887-2080 to request a reservation. You can speak to an agent during normal business hours, Monday through Friday, 8 a.m. to 4 p.m. by pressing "0". If you have a rotary dial phone, hold on the line and the next available agent will answer your call. People who are deaf, hard of hearing, or have a speech disability can use relay 711.

Canceling a Ride

Call 410-887-4565 at any time to cancel a trip. This line is also answered directly by CountyRide dispatchers from 4 p.m. until closing. Reservations left on this line will not be honored or acknowledged.

Information for Active CountyRide Clients

Active clients in the CountyRide database should have received in the mail a personalized magnet with their Trapeze ID number and a letter with step-by-step instructions to make the transition smooth. If you are a registered client and did not receive the above information or your information was printed incorrectly (ID number is incorrect when you used the system) contact the CountyRide office at 410-887-2080.

Information for New CountyRide Clients

All new CountyRide clients will receive a personalized magnet with their Trapeze ID number in the welcome packet mailed out once registration is complete. New clients must speak with an agent the first time they request a trip.

Questions, Comments, or Concerns

Comments or concerns can be addressed to CountyRide phone at 410-887-2080, emailing countyride@baltimorecountymd.gov or sending a fax to 410-887-8281. People who are deaf, hard of hearing or have a speech disability can use Relay or 711 or mail: CountyRide, 611 Central Avenue, Towson, Maryland 21204.

Revised February 25, 2014

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